Carollo Engineers · 16 hours ago
Information Technology Support Technician
Walnut Creek, CA
Full-time
Onsite
Entry, Mid Level
$65K/yr - $75K/yr
2+ years expCarollo Engineers is an internationally recognized environmental engineering firm specializing in water and wastewater facilities. They are seeking an Information Technology Support Technician to provide technical support for end-user desktop devices, manage ticketing systems, and assist with IT projects while fostering a collaborative team culture.
ConstructionConsultingManufacturingRenewable EnergySustainabilityWaste ManagementWater Purification
Responsibilities
Support and service end-user desktop and laptop computer requests, IT related issues/problems in a responsive, customer service-oriented manner. Configure, install, setup computer desktop hardware, software, application, and tools including management and maintenance; monitor backup jobs and ensure a high level of completion success rate
Manage ticketing system queue and resolve in a timely manner
Provide input and recommendations for the acquisition, deployment, adoption, usage, operations, maintenance and management of desktop hardware and software technologies & tools
Develop and monitor performance levels of software and hardware; evaluate, recommend, and propose alternative methods of information processing; develop and maintain information architectures (data, application, network) ensuring applications and systems are online and available
Installation, troubleshooting and support for desktop and laptop computers and all aspects of various Microsoft Windows operating systems; train end-user on IT related equipment and software/tools
Provides expert and creative solutions to end-user desktop hardware, software challenges; Research, resolve and respond to inquiries based on processes, policies, and standards; escalate issues as required
Responsible for acquiring, maintaining, and expanding knowledge of relevant products, current support policies, and methods of support delivery, to provide technically accurate solutions to users; attend training as applicable
Manage, lead, own and/or participate in IT projects and tasks as outlined by management
Travel to other Carollo offices to provide support (up to 25% of time), Regional IT Desktop end-user support for other locations
Qualification
Required
Advanced knowledge of PC hardware/software principles and operating systems such as Windows 11
Experience with Mac OS a plus
Experience in the use and support of productivity software such as Microsoft Office 365 a plus
Foundation knowledge and skills to support Microsoft Outlook in an Exchange environment - troubleshooting client profile/setup issues, archiving etc
Knowledge and experience in the use of Microsoft imaging SCCM / MECM (Current Branch) for effective management of PC (& servers), software deployments, updates, configuration, imaging, policy and settings and monitoring system status
Experience in the setup and support of multi-function network printers/scanners/copiers and plotters
Experience in the use, setup, support and problem diagnosis and issue resolution of hand-held devices including but not limited to Apple iPhone, Android smartphones and tablet devices such as Apple iPad, Microsoft Surface Pro, Samsung Galaxy / Android based devices
Knowledge and skills to support anti-virus, anti-spam solutions (Microsoft SCEP) for desktop, laptop & tablet end points
Experience with Computer Aided Design (CAD), Engineering, 3D/Modeling and Graphics software applications and tools (Bentley ProjectWise, InRoads, AutoCAD, Autodesk, InDesign, iPlot, MicroStation, Sketchup etc.) a significant plus
Ability to provide professional and effective support to remote users via phone, e-mail, and remote-control software
Ability to take initiative, plan effectively to anticipate and prevent potential user/customer problems
Adequate foundation skills in Microsoft Server Operating systems, Active Directory Administration, DFS, DHCP and IIS etc
Foundation network (LAN/WAN/TCPIP) troubleshooting and diagnostics skills and knowledge of basic networking principles including wireless, VPN technologies
Experience with audio visual equipment as it relates to connecting PCs to projectors and other conference room AV equipment including documentation
Must have excellent communication and interpersonal skills to interact with a wide variety of internal and external personnel with emphasis on follow-through and reporting
Must have excellent organization and technical documentation skills including accurate data entry skills
Ability to work calmly under pressure and meet deadlines; solve problems requiring creativity, initiative, and drive; self-motivated and a sense of pride in their accomplishments
Ability to organize projects and tasks according to priorities and work extended periods of time at a terminal or PC using a keyboard and mouse
Must be able to lift up to 30 - 50lbs
The ability to work independently or as part of a team
Preferred
2 - 4 years of professional experience in IT support
Experience with Computer Aided Design (CAD), Engineering, 3D/Modeling and Graphics software applications and tools (Bentley ProjectWise, InRoads, AutoCAD, Autodesk, InDesign, iPlot, MicroStation, Sketchup etc.) a significant plus
Experience with Microsoft Teams
Experience with Microsoft Office 365
Experience with Mac OS a plus
Experience with MDM a plus
Experience with MFA a plus
Experience with Office Moves a plus
Experience with SCCM / MEMCM a plus
Benefits
Paid time off and holidays
Comprehensive health insurance coverage
Pre-tax savings account options for healthcare
Dependent care and commuter expenses
Disability insurance
Life insurance options for you and your dependents
Free Caregiver Support
Travel Assistance
Counseling services
Discount programs
401(k) company contribution matching
Tuition reimbursement
Discretionary bonuses
Career advancement bonuses
Professional registration bonuses
Employee referral bonuses
Compensatory time for exempt employees
Flexible work arrangements
Company
Carollo Engineers
Carollo Engineers is a full-service environmental engineering firm that plans, designs, and constructs water and wastewater facilities.
1001-5000 employees
H1B Sponsorship
Carollo Engineers has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (25)
2024 (22)
2023 (29)
2022 (17)
2021 (18)
2020 (12)
Funding
Current Stage
Late StageLeadership Team
B Narayanan
President and CEO
Dave Sobeck
Partner
Recent News
2025-04-03
2025-04-03
2025-04-03
Company data provided by crunchbase