The Bank of New Glarus · 14 hours ago
Loan Processor-Residential & HELOC Emphasis
Juda, WI
Full-time
Onsite
Mid, Senior Level
5+ years expThe Bank of New Glarus is seeking a Loan Processor with a focus on residential and HELOC loans. The role involves preparing loan documentation, maintaining loan systems, and providing customer support regarding loan inquiries and balances.
AccountingBankingFinanceFinancial Services
Responsibilities
Establish and process new loans and renewals on the Bank’s core system
Complete data entries for loan advances, payments, inquiries and input changes such as address, name, etc
Prepare and send loan deferments as assigned and requested by lenders
Prepare and send denials as assigned and requested by lenders
Complete and update as requested Credit Bureaus, identification validations, and other status reports with respective agencies, etc
Respond and assist customers with loan payments, validating loan balances and payoff amounts
Primary Loan Processor working with secondary market loans (sold and serviced) to ensure Bank documentation complies with delivery requirements; and
Miscellaneous support and follow-up duties relating to this area i.e., follow-up letters or calls, collection of data, and general system support
Prepare customer loan renewals when needed, which includes validating terms with lender, preparing renewal documents, validating payment history, updating loan file information (pulling and filing documents as needed) and completing the renewal work on the Bank’s core loan system
Prepare loan documentation for lenders, as assigned. Reviews new/existing loan documentation for accuracy and file completeness before loan is closed. This may include, yet is not limited to, insuring appraisal with review is on file, flood search has no flood issues, title work is on hand and areas of follow-up are noted, proof of collateral insurance is on hand, DFI name matches, UCC lien search is acceptable, OFAC completed, etc
Set up loan files, forward documentation for proper perfection of the Bank’s lien(s), and set-up ticklers within the Bank’s tickler tracking software and prepare loan files as far as possible before adding them to the incomplete status report
Assist and perform general administrative duties for lenders, including but not limited to, correspondence, title company follow-up for final title, tracking loan deferments, answering customer questions, etc
Assist in imaging of loan files
Provide assistance to Loan Operations Manager in the monitoring and tracking of all outstanding items for area of emphasis within the Bank’s tickler tracking software, which includes but is not limited to, customers’ final title policies, recording documents & releases, insurance, etc
Routine follow-up on missing loan file items, filing of loan documentation, and general file correspondence
Support and assist in the follow-up of all incomplete loan file work for the Bank’s residential, HELOC, and retail loan customers via tracking and monitoring of items for the completion of each loan file:
Obtain initial required insurance needed, per Bank’s blanket carrier
Assist in tracking delinquent real estate taxes, if assigned
Final title insurance policies and letter reports
OFAC check when customer is new to the Bank
Other needed areas of tracking, as assigned, for the Bank
Generate and complete the Bank’s daily remittance and monthly reporting for secondary market loan programs. Accountable for insuring accuracy and completion of all required secondary market loan reports, which includes but is not limited to Freddie Mac, Fannie Mae, FHLB, and Rural Housing programs. Upon movement of a loan to collections, work with Loan Operations Manager for additional reporting that may be needed
Loan Processor is responsible for working with the Bank’s HMDA and/or Compliance Officer for providing accurate information for the quarterly tracking report and annual required HMDA submission to the government
General administrative support work is a major part of this position and includes letter coordination; routine filing of loan documents and correspondence; follow-up phone calls on missing support documents; and other duties as assigned
When appropriate and opportunity arise, sell Bank products and services by clarifying customer's needs, validating services being delivered, presenting features and benefits, and closing by asking for the business
Treat all customer inquiries, questions, complaints with respect and follow through. Maintain the Bank's goal to be accessible to the customer and always provide premium service
Prepare own routine correspondence by use of computer network system and software programs available
All work completed for the Bank both in the loan operations area, and other areas of the Bank, will follow established policies and operating procedures, which are consistent with the Bank's overall policies and operating objectives
Continue to develop and enhance individual banking skills through in-house training, online training, trade association seminars/classes, and/or reading industry periodicals
Cross train for back-up and keep supervisor informed of own needs for training
Be a team player. Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, co-workers and manager
Maintain a high level of ethical behavior within the banking profession
Be aware of and support the Bank's efforts in meeting the Community Reinvestment Act (CRA)
Undertakes special projects and duties as assigned
Qualification
Required
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to prepare reports based on direction, general business correspondence, and daily task procedures, as assigned
Ability to effectively verbalize ideas and respond to questions from a group of peers, customers, other staff members, and the public
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to complete rate disclosures, ratios, and percentages and to create and interpret statistical information and graphs
Ability to solve practical problems and deal with a variety of concrete variables and situations where only in most cases standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Relevant 4-year college or 2-year degree from technical college with work experience; or five years or more related experience and/or training and high school diploma or general education degree (GED); or equivalent combination of education and experience
Strong understanding of the Bank's core loan system, loan documentation software, and other supporting systems
Ability to respond to customer inquiries regarding loan balances, payoffs, payments, and requirements of loan(s)
Ability to perform general administrative duties including correspondence, title company follow-up, and tracking loan deferments
Preferred
10-key calculator preferred, keyboarding, strong knowledge of personal computer and wide array of software applications, working knowledge of LAN/WAN, cheerful demeanor, and cross selling abilities
Company
The Bank of New Glarus
The Bank of New Glarus is headquartered in New Glarus, Wisconsin and has branch offices located in New Glarus, Belleville, Brodhead, Darlington, Gratiot, Juda, Monroe, and a loan production office located in Madison.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Ron Schaaf
President/CEO
Kate Hanson
SVP Chief Financial Officer
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