Vālenz Health® · 11 hours ago
Intake Supervisor
United States
Full-time
Remote
Mid, Senior Level
5+ years expVālenz Health® is a platform dedicated to simplifying healthcare and improving the healthcare experience. The Intake Supervisor will manage a team of Intake Coordinators, overseeing the intake process and ensuring adherence to policies and procedures while providing leadership and support to the team.
Insurance
Responsibilities
Lead, manage, and supervise the intake team to ensure efficient, accurate, and timely execution of all intake processes
Provide day-to-day leadership, coaching, and support to team members, fostering accountability, engagement, and high performance
Monitor work quality and productivity, conduct regular reviews, and provide constructive feedback and corrective guidance as needed
Partner with the Director and other leaders to develop, document, implement, and maintain intake policies, procedures, and workflows, ensuring consistent adherence
Coordinate and deliver onboarding and ongoing training to support employee development, knowledge retention, and process compliance
Analyze intake performance metrics and prepare reports to identify trends, gaps, and opportunities for operational improvement
Collaborate cross-functionally with other departments to enhance intake workflows, improve service delivery, and elevate the overall client experience
Ensure compliance with URAC accreditation standards, HIPAA/confidentiality requirements, and internal policies, procedures, and productivity benchmarks
Review and approve timecards, manage time-off requests, and ensure accurate workforce tracking
Perform additional duties as assigned to support departmental goals and organizational priorities
Qualification
Required
3+ years of experience in a supervisory or team lead role, preferably in a call center or customer support environment
5+ years in a call center or customer support environment
Experience working in a healthcare environment, with an understanding of healthcare processes, policies, and compliance requirements
Strong leadership and communication skills
Ability to work in a fast-paced, deadline-driven environment
Understanding of healthcare policies and procedures
Strong problem-solving skills and attention to detail
Experience creating and pulling reports, metrics, data
Preferred
Bachelor's degree in a related field
Benefits
Generously subsidized company-sponsored Medical, Dental, and Vision insurance, with access to services through our own products, Healthcare Blue Book and KISx Card.
Spending account options: HSA, FSA, and DCFSA
401K with company match and immediate vesting
Flexible working environment
Generous Paid Time Off to include vacation, sick leave, and paid holidays
Employee Assistance Program that includes professional counseling, referrals, and additional services
Paid maternity and paternity leave
Pet insurance
Employee discounts on phone plans, car rentals and computers
Community giveback opportunities, including paid time off for philanthropic endeavors
Company
Vālenz Health®
Vālenz Health® is the platform to simplify healthcare – the destination for employers, payers, providers, and members to reduce costs, improve quality, and elevate the healthcare experience.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Christina Morrison
Chief Financial Officer
Amy Gasbarro
Chief Care Officer
Recent News
MarketsandMarkets Research Pvt. Ltd.
2025-07-01
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