GamblingCareers.com · 7 hours ago
Senior Technical Program Manager
New York, NY
Full-time
Onsite
Senior Level
$155K/yr - $194K/yr
5+ years expGamblingCareers.com is seeking an experienced Technical Program Manager to lead and coordinate Asset Management and IT Service-related programs within their technology team. The role involves creating project plans, managing stakeholders, and ensuring high-quality execution and delivery of technology programs.
Casino
Responsibilities
Create project initiation documents and lead project kick-off meetings
Gather, document, and understand project drivers and business benefits
Lead intake and prioritization discussions and produce program roadmaps
Proactively identify project risks and issues and track to resolution
Independently define issue resolution and risk mitigation plans with the ability to work collaboratively with project team members and stakeholders on solutions
Independently identify dependencies with the ability to work collaboratively with project team members and stakeholders to confirm ownership
Create concise project and program status reports for senior leadership and stakeholders
Define and contribute to Project Management templates and processes for the Project Management team
Document current state business processes and systems diagrams to help drive requirements for future state
Assist with defining and implementing project management KPIs and dashboards
Define and execute project communication plans, ensuring all team members are aligned and aware of key milestones and updates
Build and maintain strong relationships between internal technology teams, distinct business units, end users, vendors, and partner organizations
Support programs that align with IT service management, asset management, and operational excellence practices, including adherence to established processes, controls, and standards
Qualification
Required
5+ years of Technology Program Management experience focused on Asset Management and IT Services across a global company
Experience designing and delivering technology solutions for Jira Service Management, Jira/Confluence, and automation for Help Desk teams
Good understanding of infrastructure, including networks, Azure cloud environments, and end-user compute
An understanding of, and experience working with, ITIL processes or comparable IT service management frameworks (e.g., incident, problem, change, asset, and service request management)
Experience working within compliance, governance, and standards-based environments, including the ability to support audits, documentation requirements, and operational controls
Authentic people leader who invests in nurturing potential, as well as proven talent. Conscious and supportive of diversity & inclusion, and the value they bring to customers, business, and the team
Strong familiarity with project management tools including JIRA, MS Project, and Visio
Strong communication and stakeholder management skills with the ability to build effective relationships and trust
Team player with an ownership mindset that is willing to get involved, go above and beyond, and complete tasks on behalf of team members
Analytical mindset with the ability to independently connect the dots to identify dependencies, issues, risks, and mitigation plans
Flexible and comfortable with change, with the ability to quickly pivot based on the needs of the organization
Preferred
Experience with Agile methodology is a plus
Minimal travel may be required to support program delivery, stakeholder engagement, or key project milestones
Company
GamblingCareers.com
GamblingCareers.com is the leading job board for the iGaming and Online Gambling industry, dedicated to bridging the gap between talented job seekers and top employers in the sector.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase