Buzz Solutions · 12 hours ago
Customer Success Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
10+ years expBuzz Solutions is a venture-funded startup focused on transforming the energy industry through AI-based insights and predictive analytics. They are seeking an experienced Customer Success Manager to manage post-sales customer relationships, drive customer engagement, and advocate for customer needs to influence product development.
AnalyticsArtificial Intelligence (AI)Information TechnologyMachine LearningPaaSSaaSSoftware
Responsibilities
Own the end-to-end post sale customer experience, serving as the primary point of contact for our electric utility customers and partners
Proactively identify, position, and close expansion opportunities by leveraging product adoption, usage data, customer outcomes, and new use cases
Drive deep engagement within our Buzz Solutions platform, ensuring customers are realizing ongoing ROI that supports expansion and long-term retention
Advocate for customers and their needs to influence product advancement
Identify At Risk customers that are not achieving their desired outcome and as needed, lead efforts to get those customers back on track
Organize training sessions, product deep dives, and enable efforts to ensure our customers gain the best experience within our platform
Qualification
Required
10+ years of experience in a SaaS Customer Success role
Excellent verbal and written communication skills with the ability to articulate complex technical concepts in a clear and compelling manner
Basic understanding of AI technology and its applications in the electric utility industry
Strong problem-solving skills with the ability to understand client needs and provide tailored solutions
Self-motivated and goal-oriented with a proven track record of meeting or exceeding targets
Ability to work collaboratively with internal teams and contribute to a positive team environment
Preferred
Experience in the technology sector, particularly with AI or utilities
Company
Buzz Solutions
Buzz Solutions provides a platform for teams for fostering smart, stable, and resilient infrastructure inspections and monitoring.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$9.5MKey Investors
GoPoint VenturesBlackhorn Ventures
2024-02-23Series Unknown· $5M
2022-12-01Series Unknown· $3.3M
2022-01-31Seed
Leadership Team
Kaitlyn Albertoli
CEO & Co-founder
Vikhyat Chaudhry
Founder
Recent News
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