Civic Federal Credit Union · 20 hours ago
Consumer Loan Operations Manager
Raleigh,NC,US
Full-time
Onsite
Senior Level
7+ years expCivic Federal Credit Union is committed to supporting the well-being of its employees and the community. They are seeking a Consumer Loan Operations Manager to lead the operational aspects of consumer loan booking, servicing, and payment processing while ensuring compliance with laws and regulations. The role involves managing a team, overseeing payment processing, and collaborating with various departments to resolve loan-related issues.
BankingCredit CardsFinancial Services
Responsibilities
Lead and manage the consumer loan operations and payment processing team, ensuring department objectives, staffing levels, and training needs are met. Provide expertise and support to other departments on consumer loan servicing and payment-related matters
Oversee centralized consumer loan payment processing, including physical payments, lockbox batches, electronic payment channels, payment posting accuracy, and timely reconciliation
Ensure accurate loan booking, file maintenance, lien perfection, escrow administration, insurance tracking, payoff calculations, and lien release processing
Perform and oversee daily, weekly, and monthly loan-related general ledger reconciliations; coordinate with Accounting/Finance to resolve discrepancies promptly
Manage the HELOC and other real estate loan fulfillment process, including document preparation, closings, and funding, ensuring proper loan structure, accurate documentation, and correct core system setup
Review and resolve payment exceptions, returned items, misapplied payments, and product exceptions; escalate recurring issues as necessary
Liaise with internal departments to research complex consumer loan and payment issues, coordinate corrective actions, and ensure timely member resolution
Maintain and update departmental procedures, policies, and job aids for consumer loan fulfillment, servicing, and payment processing functions
Participate in system and process improvement initiatives, offering recommendations to enhance operational efficiency, accuracy, and service quality
Ensure compliance with all applicable laws, regulations, and internal policies related to consumer loan servicing, payment processing, and collateral management
Prepare for and assist with internal and external audits; conduct periodic self-audits to verify operational readiness and compliance
Provide coaching, training, and performance feedback to staff to maintain high standards of accuracy, productivity, and service. Foster a collaborative and service-oriented work environment
Display integrity, self-awareness, courage, and respect for staff while ensuring learning agility and flexibility communicating and delegating effectively. Work effectively, collaboratively, and creatively in a team-oriented environment both internally and externally
Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve
Qualification
Required
Minimum 7-9 years of consumer loan real estate and non-real estate experience; including 1-3 years of management experience
Knowledge of consumer loan documentation, lien perfection, payoff processing, payment posting, lockbox operations, and applicable consumer lending laws and regulations
Experience with general ledger reconciliation and exception resolution
Strong organizational skills with the ability to multi-task, prioritize, and adapt to changing demands
Proficiency with loan core processing systems and payment platforms
Ability to function in a business office environment and utilize standard office equipment
Ability to lift a minimum of 25 lbs. (file boxes, computer)
Ability to travel occasionally
Preferred
Bachelor's degree in finance, Accounting, Economics, Business or related field required
Prefer a minimum of 2-3 years of Credit Union credit experience
Possess strong analytical and computer skills
Ability to be resourceful and remain flexible
Technical background and on-going maintenance of loan core system as well as a functional understanding of a loan origination system (LOS) and understanding of GL reconciliation
Company
Civic Federal Credit Union
Civic Federal Credit Union provides checking, savings account, loans, credit cards, personal, and business banking services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Dwayne Naylor
President / Chief Executive Officer
Sandy Steward
Chief Technology Officer
Recent News
Civic Federal Credit Union
2025-09-26
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