Eli Lilly and Company · 15 hours ago
Analyst - IT Consumer Services
Indianapolis, IN
Full-time
Onsite
Entry Level
$64K/yr - $167K/yr
2+ years expEli Lilly and Company is a global healthcare leader headquartered in Indianapolis, Indiana. This role focuses on ensuring the quality and reliability of consumer and CRM platforms, supporting automated testing, incident management, and continuous improvement in system performance.
BiotechnologyHealth CareMedicalPharmaceutical
No H1B
Responsibilities
Testing Automation & Release Readiness
Build and maintain automated test suites (journey-level, regression, smoke tests) that support consistent, safe releases across CRM and consumer platforms
Execute test cycles, document outcomes, and partner with engineers to troubleshoot issues and validate fixes
Contribute to improving test coverage, eliminating manual test effort, and accelerating release cycles in close partnership with product, engineering, and QA peers
Support structured release processes and readiness activities consistent with Tech at Lilly’s quality expectations and agile workflows
Service Management & Incident Support
Monitor operational dashboards, logs, and system performance indicators to identify issues early
Assist in root‑cause analysis, incident documentation, and coordination with engineering teams for resolution
Help maintain service runbooks, knowledge articles, and support workflows that improve system reliability
Partner closely with cross-functional teams (Patient Services, Business Units, Tech at Lilly teams) to ensure solutions continue to meet evolving business and patient needs
Platform Support, Configuration & Continuous Improvement
Learn and support CRM ecosystem configuration, data flows, and integrations, especially those that enable personalized and scalable patient support experiences
Assist with change requests, configuration updates, validation, and documentation across the platform
Participate in Agile ceremonies (standups, sprint reviews, planning) and contribute to backlog refinement
Explore new platform features, automation methods, and industry trends—bringing forward ideas to improve system quality and user experience
Documentation & Knowledge Sharing
Document test cases, test scripts, troubleshooting guides, platform behaviors, and integration points
Contribute to a culture of learning by sharing knowledge, documenting best practices, and supporting team adoption of new tools and methods
Qualification
Required
Bachelor's degree in a technical or related field OR equivalent practical experience
2+ years of experience in technical support, QA/testing, systems/solutions engineering, or SaaS operations in a professional or internship setting
Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization or visas for this role, including but not limited to F-1 CPT, F-1 OPT, F-1 STEM OPT, J-1, H-1B, TN, O-1, E-3, H-1B1, or L-1
Preferred
Exposure to CRM platforms (e.g., Salesforce) or other customer‑engagement systems
Experience using Agile tools (Jira, Confluence) or participating in Agile ceremonies
Familiarity with scripting languages or basic automation concepts
Benefits
Company bonus
Eligibility to participate in a company-sponsored 401(k)
Pension
Vacation benefits
Eligibility for medical, dental, vision and prescription drug benefits
Flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts)
Life insurance and death benefits
Certain time off and leave of absence benefits
Well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities)
Company
Eli Lilly and Company
We're a medicine company turning science into healing to make life better for people around the world.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$6.5M2024-02-12Post Ipo Debt· $6.5M
1978-01-13IPO
Leadership Team
David Ricks
Chair, CEO
Lucas Montarce
Executive Vice President and Chief Financial Officer
Recent News
2026-02-04
2026-02-04
Company data provided by crunchbase