Heartland Co-op · 8 hours ago
Customer Service Representative I
Gilman, IA
Full-time
Onsite
New Grad, Entry Level
0+ years expHeartland Co-op is seeking a Customer Service Representative I to provide timely customer service and assist the location manager with various duties. The role involves billing merchandise, accepting payments, and resolving customer concerns while maintaining records related to grain, petroleum, feed, and agronomy.
Agriculture
Responsibilities
Provides customer service in a timely manner via several means which include email, face to face interaction, telephone and live chat
Bill products, receive payments, run scale, and track inventory
Assist in resolving customer concerns, complaints and issues
Assist location manager with maintaining grain, petroleum, feed and/or agronomy records
Accept and record prepayment and bookings for products
Price and process payment for commodities delivered by customers
Removes cash and reconciles amount of cash in register at end of day and prepares deposit
Develops and maintains vast knowledge of the products and services being offered
Exhibits self-motivation and the ability to multitask and pay close attention to small details
Contributes to team effort by accomplishing related results as needed
Must maintain a valid driver’s license and commercial insurability at all times
Other duties as assigned by management
Qualification
Required
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
To perform this job successfully, an individual should have knowledge of grain and inventory software
Must maintain a valid driver's license and commercial insurability at all times
Preferred
May be required to maintain a valid CDL and commercial insurability by location manager
May be required to maintain a current weighing license and grain grading certificate
Company
Heartland Co-op
Heartland Co-op is a farming company providing grain and agriculture supply.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase