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Arbella Insurance Group · 16 hours ago

Claims Service Specialist II/III - Property

Wakefield, MA

Full-time

Onsite

New Grad, Entry, Mid Level

$62K/yr - $78K/yr

0+ years exp

Arbella Insurance Group is focused on creating a supportive and inclusive workplace. They are seeking a Claims Service Specialist II/III to investigate and resolve first party Property claims, provide guidance to legal counsel, and mentor new employees while ensuring high standards of customer service and claims management.

Insurance

Growth Opportunities

H1B Sponsor Likely

Hiring Manager

Marina Golinder

Responsibilities

Timely completion of all case activities, maximizing customer service and minimizing net loss payout

Contacts all insureds, claimants and witnesses that may have information relating to the loss, either in person, by telephone or in writing. This may include visiting the accident location to examine, photograph and diagram physical facts and conduct neighborhood canvasses

Inputs and retrieves information using the automated claims system, requests checks, form letters and other correspondence through the automated claim system

Evaluates case facts determining coverage, liability and reserves, and reports on settlement; maintains a reminder system

Interprets and evaluates medical reports to determine if they are applicable to the claim; monitors legal and medical billings and investigates for proper charges and pays accordingly

Negotiates settlements with individuals, attorneys, and other insurance carriers within their granted settlement authority level

Pursues subrogation and may arrange for salvage to obtain the maximum recovery

Prepares detailed scope of damages on property losses and brings to conclusion

Assists, when requested, in the selection and evaluation of experts as needed

Manages litigation, checking to ensure that coverages are not exceeded, that legal expenses are adequate, and confers with attorney about case direction and disposition

Will participate in special projects or training programs

Will assist in the training of Claims Service Specialists II and below

Performs other related duties as required or requested

Will keep management informed of activities and problems within assigned area of responsibility

Provides information to all interested parties, including the local agents, by answering routine questions regarding the status of the claim

Successfully completes all required training and applies

Meets basic claim handling performance standards

Manage and track all claims referred to Subrogation counsel

Daily navigation and management of E-Subro Hub

Prepare well written contentions for arbitration filings, including Special arbitrations, when coverage, liability and/or damages are in dispute

Manage stretch assignments based on experience with oversight

Qualification

Property claims handlingNegotiation skillsCustomer serviceLegal knowledgeCommunication skillsCollaboration skillsTeamworkMentoringAttention to detail

Required

Under limited supervision, investigate and resolve first party Property claims which may involve coverage, liability, damage and legal issues

Effort may concentrate around intermediate exposure, Commercial Auto, Homeowner liability, and/or Commercial Property claims among other market/line combinations with stretch assignments based on experience

Provide guidance and direction to legal counsel during the litigation process in order to ensure favorable resolution

Act as a mentor to new employees to facilitate the on-boarding process

Timely completion of all case activities, maximizing customer service and minimizing net loss payout

Contacts all insureds, claimants and witnesses that may have information relating to the loss, either in person, by telephone or in writing