Arizona Department of Child Safety · 15 hours ago
DCS PROGRAM SUPERVISOR - Hotline
Phoenix, AZ
Full-time
Onsite
Mid, Senior Level
$31.68/hr - $31.68/hr
3+ years expThe Arizona Department of Child Safety (DCS) is a social and human services agency focused on partnering with families and the community to ensure the safety and permanency of Arizona’s children. They are seeking a Program Supervisor for the Hotline, responsible for supervising DCS Intake Specialists and support staff, conducting performance evaluations, and ensuring timely responses to calls.
ChildrenGovernmentSocial
No H1B
Responsibilities
Supervise a unit of DCS Intake Specialists and support staff at the Child Abuse Hotline
Perform on-going evaluations of staff performance
Practice within a Safety Science framework
Onboard and train new personnel
Monitor real-time adherence and responds appropriately to ensure calls are answered timely
Track, monitor, and analyze historical data reports in order to identify trends and patterns related to quality and safety
Perform Screened-Out Intake and After Hours Intake Reviews
Adhere to and supports the department’s performance management methodology
When business needs exist, is able to work outside of regularly scheduled shift and adjust schedule for meetings and trainings
Required to work a minimum of 4 state Holidays, one must be Thanksgiving or Christmas, and one must be Memorial Day or 4th of July
Perform other duties as assigned
Qualification
Required
Master's or Bachelor's Degree from an accredited college or university
Three (3) years of experience with the Arizona Department of Child Safety (DCS)
Two (2) years of combined experience in the DCS Specialist Trainee, DCS Specialist, DCS Program Specialist, Investigator Sr., or Assistant Manager role
Six (6) months of experience in a DCS Program Supervisor Special Assignment role
One (1) year of professional-level supervisory experience
Five (5) years of combined experience with a Government or Tribal Child Welfare agency or an Arizona agency that specializes in child welfare practice
Must be able to obtain and maintain a valid Arizona Department of Public Safety Level One Fingerprint Clearance Card
Must be able to secure and maintain clearance from the Guardian Central Registry
Driver's License Requirements
Successful completion of the Electronic Employment Eligibility Verification Program (E-Verify)
Knowledge of Federal and State laws, regulations and directive pertaining to the Department of Child Safety (DCS)
Knowledge of report and non-report screening practices and procedure
Knowledge of supervisory techniques
Knowledge of behavior development and modification
Knowledge of resources available in the community
Knowledge of department policies and procedures
Skill in verbal and written communication
Skill in establishing and maintaining interpersonal relationships
Skill in workload management
Skill in problem resolution
Skill in public speaking
Skill in Microsoft Suite, including Teams
Skill in DCS computer systems and Hotline call center applications
Ability to work as a member of a larger team
Ability to solve problems
Ability to motivate others
Ability to perform under pressure
Benefits
Paid sick leave.
Paid vacation that includes ten (10) holidays per year.
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Competitive health and dental insurance plans.
Life insurance and long-term disability insurance.
Vision coverage.
Short-term disability insurance.
Deferred compensation plans.
Supplemental life insurance.
Employee wellness plans.
Bi-Lingual Stipend
Company
Arizona Department of Child Safety
Azdcs is a government organization providing child safety services, including child abuse reporting and youth support.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Barbara Corella
Chief Procurement Officer
Gillian Vanasse
Chief Operations Officer
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