TerrAscend · 5 hours ago
Assistant General Manager
Lambertville, NJ
Full-time
Onsite
Mid, Senior Level
1+ years expTerrAscend is a trusted cannabis retail brand with locations across multiple states. The Assistant General Manager is responsible for overseeing retail operations, managing staff, and ensuring customer satisfaction while driving financial performance at the dispensary.
CannabisClinical TrialsHealth CareMedicalPharmaceutical
Responsibilities
Hire, train, schedule and manage staff at the dispensary to achieve established standards, sales and profit objectives as well as customer satisfaction
Ensure that all deadlines are met and take accountability for completion
Drive a culture of positive employee engagement with a strong focus on inclusion & diversity
Develop, coach and consistently execute TerrAscend’s service standards
Ensure consistent execution of steps of service by using tools such as quarterly departmental staff meetings, and customer feedback. Constantly work to improve standards and customer satisfaction
Actively manage inventory, recalls, customer service complaints and pricing to meet cost and sales targets
Effectively manage cash controls and financial reporting. Ensure check register, cash outs, bank logs, inventory and deposits are accurate and executed according to TerrAscend standard
Effectively manage service labor, scheduling and payroll
Maintain a general awareness of cannabis and retail trends to help create innovative and adaptive strategies. Work closely with grower-processors to understand and learn about their products
Work with the General Manager to meet all regulatory requirements. Correct all violations with a sense of urgency. Work with TerrAscend’s corporate office (finance, marketing, HR) to ensure standards are met
Maintain open lines of communication with staff, both management and hourly employees
Promote open feedback from retail staff, medical professional team, and marketing department
Oversight of Safety and Facility Management
Become a subject matter expert in the state specific cannabis systems. (i.e. MJ Freeway, metrc, Dutchie, Leaf)
Qualification
Required
Minimum of one (1) year of management experience in retail, restaurant, food, or other service industry with responsibility for financial results
Cannabis experience a major plus
Excellent leadership and coaching skills; empathy and understanding of your team; servant-leadership experience
Proven track record of working effectively with customers/patients (5+ years preferred)
Ability to create and maintain a customer-focused culture
Benefits
Comprehensive Health Coverage – Medical, dental, vision, and prescription plans available for employees and their dependents.
Mental Health & Wellness Support – Access to the AI-powered Sabender platform, confidential counseling and life coaching through PAS, nutrition coaching, and discounts at Husk Fitness.
Flexible Paid Time Off (PTO) – Generous PTO to support work–life balance (availability may vary by state—ask your recruiter for details).
Employee Assistance Program (EAP) – Free, confidential support for mental health, financial planning, legal matters, and more.
Paid Parental Leave – Dedicated time to rest, recharge, and care for your growing family.
401(k) with Company Match – Save for the future with a 4% company match and immediate vesting.
Pet Insurance – Affordable coverage options to keep your pets healthy.
Employee Discounts – Exclusive savings at any of TerrAscend’s 39+ dispensary locations.
Recognition Program – Earn points through peer-to-peer recognition and redeem for Amazon rewards or gift cards.
Disability & Life Insurance – Company-paid protection for life’s unexpected moments.
Company
TerrAscend
TerrAscend is a cannabis company that provides products, brands, and services to the cannabinoid market.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$639.07MKey Investors
FocusGrowth Asset ManagementStearns BankPelorus Equity Group
2025-07-09Post Ipo Debt· $57.77M
2024-08-02Post Ipo Debt· $140M
2023-06-27Post Ipo Debt· $25M
Leadership Team
Ziad Ghanem
President and Chief Executive Officer
Lynn K. Gefen
Chief People and Legal Officer and Corporate Secretary
Recent News
MarketScreener
2025-12-30
Company data provided by crunchbase