Cardinal Health · 2 hours ago
Analyst, End User Customer
OH-Dublin-Cardinal Place
Full-time
Hybrid
Entry Level
$22.30/hr - $28.80/hr
2+ years expCardinal Health is a healthcare services and products company, and they are seeking an Analyst for their End User Customer team. This role involves providing technical support, resolving customer inquiries, and ensuring a positive experience through effective communication and collaboration with end users and technology teams.
Health CareHospitalMedical
Responsibilities
Provides a positive technical support experience through handling concerns in a highly professional manner
Answers questions regarding system procedures, online transactions, systems status and downtime procedures
Partners with end users to correlate business requirements to technology solutions
Demonstrates appropriate interpersonal skills to manage and deliver exceptional customer service
Confers with end users, external customers and technology teams to resolve incidents
Ability to work independently or via a team collaboration process
Has working knowledge and understanding of Microsoft Technology (O365, MS Teams, OneDrive)
User Account Management (password resets/unlock), Virtual Machines, Security Rights, Shared Folder, and Internal Business Applications
Analyze issues by probing, triage and documenting all findings to gauge and facilitate the most appropriate response
Handles call professionally during all interactions and provide prompt and efficient support
Applies standard concepts, principles, and technical capabilities to perform routine tasks
Achieve or exceed the targets set based on the standard outlined KPI
Works on projects of various scope and complexity
Qualification
Required
Bachelor's Degree in related field or equivalent work experience
Minimum of 2 years in a Global IT Service Desk or End-User support role
Strong English communication, problem solving and analytical skills
Experience with remote control technologies and ITSM Tool (ServiceNow, BCM Remedy, etc) in a multi-vendor environment
Applicable technical certifications
Experience with Genesis Cloud phone system and Service NOW
Candidate must be amenable to flexible scheduling
Work from Home Ready (with minimum 15mbps internet connection)
Amenable to work in the office upon request
Benefits
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Company
Cardinal Health
Cardinal Health is a manufacturer and distributor of medical and laboratory products.
10001+ employees
H1B Sponsorship
Cardinal Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (128)
2024 (116)
2023 (140)
2022 (158)
2021 (106)
2020 (142)
Funding
Current Stage
Public CompanyTotal Funding
$1.08B2025-08-28Post Ipo Debt· $1B
2006-08-16Post Ipo Debt· $78M
1983-08-12IPO
Leadership Team
Aaron Alt
Chief Financial Officer
T
Tony Caprio
Executive Vice President
Recent News
Morningstar.com
2026-01-16
Company data provided by crunchbase