Hmong Home Health Care · 2 hours ago
HR Analyst - Caregiver Operation
Saint Paul, MN
Full-time
Hybrid
New Grad, Entry Level
$45K/yr - $50K/yrHmong Home Health Care (HHHC) has been providing personalized home care services for the elderly and people with disabilities in the Twin Cities area for over 30 years. They are seeking a Caregiver HR Ops Analyst to support the Caregiver HR Operations team, focusing on hiring and onboarding caregivers efficiently. The role involves managing employee profiles, conducting background checks, and optimizing operational functions for better efficiency.
Elder CareHealth CareHome Health CareNursing and Residential Care
Responsibilities
Support the Caregiver HR Operations department to onboard field employees (caregivers) into our services quickly, efficiently, and seamlessly
Pull background checks, register employees with the state, and complete other steps to onboard employee into our systems
Efficient, high-volume accurate data entry in multiple platforms
Maintain employee profiles with updated direct deposit forms, contact information, and service notes
Communicate with and train caregivers during orientation and onboarding
Follow up with caregivers on leave of absence forms, discharges, lapses in services, requests, concerns, pay stub requests, issues regarding pay, etc
Assisting our Timecard Operations and Customer Representatives teams with issues escalated from caregivers and clients, when necessary
Identify potential issues and points of miscommunication in the caregiver onboarding experience and recommend and implement solutions to maximize efficiency
Optimize the team's general technology, systems, and processes to help make our core operational functions more effective and efficient
Participate and execute tasks related to projects involving all aspects of state and federal labor compliance
Work collaboratively with other departments and teams including to ensure the best customer experience for our caregivers
Contribute to team culture and effort by accomplishing related results as needed
Qualification
Required
Proficient in Office 365 such as Outlook, Words, Excel, SharePoint, and Teams is required
Ability to speak Hmong or Karen is required
Ability to write and speak professional-level English required
Excellent people skills required: enjoying a variety of interactions and supporting people to get hired to care for people using services is a big part of the job
Ability to balance a variety of tasks and prioritize in a customer-focused work environment
Highly organized with a strong attention to detail
A positive, collaborative, and team-oriented attitude with customer first mind-set
Preferred
Work experience and an understanding of community-based home health care best practices highly preferred
Additional abilities to speak Vietnamese or Laotian highly preferred
Work experience in participating in process improvement projects and collaborating with others using a solution-based mindset essential to success
Benefits
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
Hmong Home Health Care
Hmong Home Health Care provides in-home personal care, assistance, skilled nursing, and health support and services to the elderly.
Founded in 1993
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Marcus Bradley
CEO
Asia Nelson, MBA
Chief People Officer (CPO)
Company data provided by crunchbase