Vegas.com · 18 hours ago
Travel Specialist
Las Vegas, Nevada
Full-time
Hybrid
Entry Level
1+ years expVDC is looking for a Travel Specialist responsible for managing reservations for VEGAS.com and contracted companies' products. The role involves providing quality service, upselling products, and ensuring customer satisfaction while meeting sales performance expectations.
Travel
Responsibilities
Manage reservations for all VEGAS.com and contracted companies’ products including airline tickets, hotels, tours, and shows
Respond to guest questions and make necessary adjustments to their accounts to ensure customer satisfaction
Provide professional and quality service to all clients
Participate in product and service promotions and work to promote these specials in discussions with clients
Answer and sell on inbound calls or other forms of customer communication including email, webchats, or faxes
Assess customer needs and make recommendations based on those needs by offering suitable products and services
Develop and maintain an advanced knowledge of the product & service offerings
Upsell customers with add-on services and products
Contact customers to clarify requests, ensure all necessary information is included, and route requests to the appropriate department for handling
Maintain guest loyalty while acting in the best interest of the company
Meet sales performance evaluation expectations
Meet individual goals and contribute to departmental goals for quality, productivity, and schedule adherence
Advise clients on pricing, applicable fare rules, and any travel restrictions
Recap and document itineraries and continuously look for ways to help improve our processes and customer experience
Qualification
Required
1+ years prior sales and travel/call center experience in metrics driven environment
Must complete the company-provided Contact Center Agent course
Strong customer service skills
Desire to learn and develop skills, and go above and beyond to support customer inquiries
Must be detail-oriented and result oriented
Willingness to work a flexible schedule
Preferred
Experience using a Computer Reservation System
Company
Vegas.com
Vegas from the inside. Your #VegasInsiders guide to Las Vegas hotels, shows, nightclubs, dining, tours, and more!
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2023-11-07Acquired
Leadership Team
Michael Reichartz
President
Recent News
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