NEOGOV · 19 hours ago
CSR Supervisor-Chatham, Midtown Clinic
Savannah, GA
Full-time
Onsite
Senior Level
$42K/yr - $42K/yr
5+ years expNEOGOV is part of the Georgia Department of Public Health, which is committed to protecting lives and promoting healthy lifestyles in diverse communities. The CSR Supervisor will oversee staff at the Eisenhower and Midtown clinics, ensuring effective customer service and compliance with policies while managing employee relations and scheduling.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Supervises, guides, and instructs the work assignments of staff for both Eisenhower and Midtown clinics
Communicates with the general public, internal and external customers to provide information and recommendations targeted to meet customer expectations
This position will require the incumbent to exhibit critical thinking to resolve complicated issues and situations involving customer service and employee management in compliance with governing policies, procedures and laws in response to customer needs
Supervisory responsibilities include, but are not limited to, managing subordinate staff, maintaining the schedule for the Midtown Clinic located in Savannah GA
Interview and select candidates for positions within the department, manage employee relations issues, address and resolve customer service issues and complaints, support the CSR staff and conduct the duties of a CSR when needed
Additionally, this role assists with billing responsibilities and emergency response
Qualification
Required
High school diploma/GED and five (5) years in a lead worker, team leader, or supervisory role communicating information in a customer service setting; or two (2) years of experience required at the lower level Customer Svc Rep 3 (GST122)
Preferred
Prior experience with WIC, the Georgia Gateway System and the Mitchell & McCormick EHR Visual Health Net (VHN)
Advance skill level Microsoft Office
Benefits
13 Paid Holidays
Generous Leave Package-Educational Support Leave and 3 weeks each accrued Annual and Sick Leave
Defined Benefit retirement plan
Health Insurance
Dental Insurance
Vision Insurance
Health Care Spending Account
Dependent Care Spending Account
Life Insurance
AD&D Insurance
Disability Insurance
Legal Insurance
Long-Term Care Insurance
Specified Illness
Deferred Compensation (401K & 457 Plans)
A supportive and rewarding work environment
Physical Activity Breaks
Employee Assistance Program
Employee discount program
Tuition Assistance
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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