Integrity · 5 hours ago
Health Insurance Agent Customer Service Support Specialist
Clearwater, FL
Full-time
Onsite
New Grad, Entry Level
0+ years expIntegrity is a leading independent distributor of life, health, and wealth insurance products, headquartered in Dallas, Texas. The role involves providing customer service support to insurance agents, assisting with eApp issues, processing commissions, and maintaining agent records.
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Responsibilities
Assist agents with eApp process
Process daily, weekly and monthly commissions
Answer phone calls/inquiries from agents and home offices
Input new agents, make changes to existing agents on admin system
Review daily Agent Load Error lists
Assist agents on the Agent Web Portal
Troubleshoot, research and solve any commission related problems
Coordinate with New Business, Carriers, and Marketing Organizations to resolve License and Appointment issues
Research Returned Agent Payments and update demographic information as needed
Qualification
Required
High school diploma or GED equivalent
Up to 2 years of proven customer support experience; Broker/Agent environment experience preferred
Insurance background preferred
Familiarity with Microsoft Office products
Strong phone contact handling skills and active listening
Ability to adapt and respond to different types of people and tasks
Excellent communication and documentation skills
Ability to multi-task, prioritize, and manage time effectively and efficiently
Reliable transportation and the ability to be punctual and dependable
May have agent license but no active appointments
Preferred
Broker/Agent environment experience
Insurance background
Benefits
Medical/Dental/Vision Insurance
401(k) Retirement Plan
Paid Holidays
PTO
Community Service PTO
FSA/HSA
Life Insurance
Short-Term and Long-Term Disability
Company
Integrity
Integrity is a leader in providing holistic life, health and wealth planning and solutions designed to help Americans prepare for the good days ahead.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$2.15BKey Investors
Silver Lake
2021-12-09Private Equity· $1.2B
2019-09-16Debt Financing· $945M
2019-08-28Private Equity
Leadership Team
Linda Zukauckas
Chief Financial Officer
Said Taiym
Chief Operating Officer
Recent News
Company data provided by crunchbase