Salesforce · 16 hours ago
VP, Services Delivery
Chicago, IL
Full-time
Hybrid
Director/Executive
$222K/yr - $390K/yr
10+ years expSalesforce is the #1 AI CRM, committed to driving customer success through innovation and deep industry expertise. As the VP of Services Delivery, you will lead teams delivering complex Salesforce implementations, develop strategies to enhance customer value, and manage an operating unit delivery portfolio while fostering a high-performance culture.
Agentic AIArtificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware
Responsibilities
Develop a delivery strategy for an operating unit, including talent model, practice/competency investments, delivery operating models, onboarding and enablement strategy, supply, and demand forecasting in alignment with the Salesforce Global Delivery Model
Provide industry and account-focused thought leadership and vision for the next generation of AMER Professional Services, leveraging the unique opportunities of our lead position in the market and the Cloud model
Attract top talent, and coach and develop a strong team consistent with our culture
Develop an approach to generate unique insights about our customers’ unique needs as well as industry trends & sales plays (user groups, advisory councils, etc.)
Strong collaboration internally with stakeholders in CSG, Sales, Marketing, and Product Teams to operationalize the delivery of Services by segment
Proven ability to influence across organizations without direct hierarchical ownership of teams
Recognized spokesperson and trusted advisor with customers and analysts (listening, public speaking, writing, and negotiating)
Systematize the process for developing new packages and programs. Build a new delivery model for packaged services
Enable and evangelize the portfolio internally and externally
Collaborate with our internal teams to operationalize the delivery of services for multiple sub-segments
Regional delivery hubs strategy, processes, alignment
Delivery governance and delivery excellence, including risk management, scoping, estimating, and pricing processes in alignment with the Salesforce Global Delivery Model
Talent strategy and programs, including onboarding, development, and readiness
Competency development
Delivery innovation, methods, and assets, including knowledge management
Development of strong connection points between go-to-market and delivery
Qualification
Required
10+ years experience in a Services leadership position with proven revenue attainment and exceptional results building, managing success, revenue, and margin while growing an annual business portfolio of $150M+
Proven track record of leading and developing organizations with 400+ direct reports across multiple functions
10+ years of work experience with deep industry expertise and knowledge of industry-specific challenges, regulations, and expectations in one or more of the following industries
10+ years of experience leading, managing, coaching, and developing staff
Proven success at leading transformational projects to deliver customer outcomes through technology
Senior leader able to operate effectively with C-level executives
Strong business acumen and analytical skills with the ability to think strategically as well as the ability to handle details
Action-oriented and results-driven
Ability to travel up to 50% of the time for client meetings and engagements
Strong organizational and management skills to manage multiple projects, responsibilities, and staff
Exceptional relationship-building skills demonstrated by an ability to grow and nurture relationships with internal stakeholders
Proven ability to influence cross-functional teams without formal authority
High energy and passion for the job
Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Preferred
10+ years of experience in a Professional Service role
CRM, AI, software/hardware services experience
Experience in web-based, Cloud Computing
MBA and technical disciplines
Project Management Professional certification
Program Management certification
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
Chairman & Ceo Salesforce India
Kendall Collins
CEO, GovCloud - Salesforce
Recent News
2026-02-04
2026-02-04
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