Michael Foods · 17 hours ago
IT Technical Analyst I
Gaylord, MN
Full-time
Onsite
Entry Level
$54K/yr - $74K/yr
2+ years expMichael Foods, Inc. is a leader in the food processing and distribution industry, and they are seeking an IT Technical Analyst I to provide technical support for various IT issues. The role involves assisting both office and manufacturing plant staff, managing support requests, and participating in technology projects to enhance efficiency.
Hospitality
Responsibilities
Utilizes the Service Management tool to enter, track and maintain requests through completion
Respond to phone, email, and in person requests for assistance
Identifies and addresses trends in support issues and corrects the root cause
Interact with customers (internal and external) with a friendly and professional attitude, and work with them to improve department success
Involved with projects throughout planning, design/ development activities, and execution. May lead small to medium initiatives such as rolling out software, acquisition team activities, plant wiring and remodels, etc
Active participation in the configuration, deployment and ongoing maintenance of endpoint computing devices on an enterprise scale
Support mobile programs ensuring configuration changes meets business demands (Apple/IOS device programs and Mobile Device Management)
Identify, recommend and implement opportunities to leverage technology and enhance process efficiencies that will best support business goals
Provide guidance to staff and team members as needed to help them become proficient at MFI
Adhere to all department and company processes and policies
Quickly adjust to constantly changing conditions, displaying a positive attitude toward new opportunities and change
Perform process compliance audit functions as required
Assist in the maintenance of IT budget activities as it relates to MFI IT support activities
Act as Primary IT contact for any MFI locations assigned to the role
Shared IT support on-call responsibilities for after hour emergencies
Adhere to, and maintain, MFI policies and procedures
10% domestic travel may be required
Other duties/responsibilities as assigned
Qualification
Required
Two-year technical degree, related technical certifications, or equivalent work experience is required
Technical proficiency with PC hardware, Windows operating systems and system management tools
2+ years of experience in an IT support environment is required
Exceptional customer service skills. Individual must be able to calmly and effectively manage customer problems and requests. This position represents IT at all locations
Strong sense of urgency and ownership in accepting assignments and delivering service
Technical knowledge that extends across disciplines to troubleshoot complex technical issues with a team
Technical knowledge of Active Directory, SCCM, MDT, or similar systems, O365 and Windows 10
Understand concepts related to networks, servers, databases, etc
Strong communication and documentation experience
Strong organizational and time management skills
Ability to work with limited supervision in the management, prioritization and resolution of all technology activities pertaining to the assigned locations
Problem solving by using a combination of troubleshooting tools, experience and creativity to resolve customer technical issues
Ability to work across the organization in identifying, troubleshooting and resolving complex issues
Preferred
Prior background in a manufacturing setting preferred
Awareness of the ITIL process framework
Technical knowledge of plant related technology (label printers, handhelds, lift computers/scanners, etc.)
Company
Michael Foods
Michael Foods is a producer and distributor of food products to the foodservice, retail, and food-ingredient markets.
1001-5000 employees
H1B Sponsorship
Michael Foods has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2022 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2014-04-17Acquired
Leadership Team
Bailey Larson, MA-HRIR, CCP
Total Rewards Business Partner
Mandy Paustian, SHRM-CP
Human Resources Business Partner
Recent News
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