Venterra Realty · 1 day ago
IT Support Analyst
Houston, TX
Full-time
Onsite
Entry Level
1+ years expVenterra Realty is a growing developer and operator of multifamily apartments, seeking an IT Support Analyst to join their team. This role involves supporting corporate staff in Houston and providing remote assistance to property teams, focusing on incident management, ticket management, and IT requests.
CommunitiesProperty ManagementReal EstateReal Estate InvestmentResidential
Responsibilities
Incident management : Monitor the IT helpdesk and resolve incidents involving devices, cloud services (e.g. Office 365), communication/collaboration tools, Wi-Fi, user accounts, email, etc. Provide progress updates for users and give good customer service. Working with other groups to find solutions
Providing ticket management using Jira Service Management. We have defined SLAs for first response and time to start working. All work must be tracked inside Jira Service Management
Creating documentation for Internal processes and our customer-facing knowledge
Procurement management : Purchase devices and ensure they are shipped to employees in a timely manner. Manage device roll-outs as we acquire new properties or evergreen existing devices. Maintain the asset register so we know what devices are in what locations and used by which users
Request management : Implement IT requests received through the IT helpdesk such as granting access to folders, adding users to AD groups
License management : Manage our software licenses, ensuring software licenses are accounted for and assigned to the appropriate users
Executive support : Provide personal IT support to our top-tier executives
Qualification
Required
Minimum 1 year of experience in an I.T. helpdesk role
Excellent problem-solving skills in a Windows-based environment
Experience managing objects in Microsoft Active Directory and Entra ID
Experience in managing Office 365, Microsoft Exchange, SharePoint, and Microsoft Teams
Familiarity with Atlassian products, including Jira, Jira Service Management, and Confluence
Basic networking experience troubleshooting connectivity issues, including internet access problems, WiFi connection issues, and VPN connectivity/support
Device management using Microsoft Intune, including managing device profiles, configuration and compliance policies, and application deployments
Excellent customer service skills, being able to empathize with end-users
Clear written and verbal communication skills
Benefits
Competitive Base Salary and performance bonus.
A robust package of Health (Medical (PPO), Dental, Vision), 401k matching, paid vacation suite benefits and employer-paid Short & Long-Term Disability, among other things.
Educational Assistance / Reimbursement to support your drive to learn.
8 paid hours per year of Volunteer Time Off to serve the organization(s) of your choice.
Access to thousands of employee discounts with BenefitHub.
Company
Venterra Realty
Venterra Realty assists owners to manage multiple real estate properties with services in accounting, finance, and administration.
501-1000 employees
H1B Sponsorship
Venterra Realty has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Late StageLeadership Team
John Foresi
Chief Executive Officer
Andrew Stewart
Chairman and Co-Founder
Recent News
Company data provided by crunchbase