Wasabi Technologies · 13 hours ago
Customer Success Manager
United States
Full-time
Remote
Senior Level
$150K/yr - $180K/yr
5+ years expWasabi Technologies is a fast-growing company in the Cloud Storage industry, recognized as one of the best places to work in Boston. The Customer Success Manager will act as a trusted advisor for a portfolio of accounts, ensuring successful onboarding and driving growth while collaborating with internal teams to identify expansion opportunities.
Cloud Data ServicesCloud StorageData ManagementInformation Technology
Responsibilities
Drive usage and storage consumption growth across assigned customer accounts
Own the post-sale lifecycle for a portfolio of 50-100 large-segment accounts, ensuring successful onboarding, adoption, and measurable value realization
Achieve Time-to-First-Terabyte (T1TB) within 5 days of customer go-live
Lead 1-2 Executive Business Reviews (EBRs) per account annually, leveraging data and metrics to demonstrate ROI and value
Develop and maintain Success Plans and account health scores, tracking usage, risk, and growth potential
Build and manage executive stakeholder relationships, translating customer business goals into measurable outcomes
Execute balanced engagement models across account tiers to drive scalable success
Identify expansion opportunities in partnership with Sales and Channel teams
Proactively detect and mitigate risk or underutilization through leading indicators
Collaborate with Marketing to amplify customer advocacy, references and case studies
Serve as the voice of the customer within Wasabi, providing feedback to Product and GTM teams
Participate in regional POD syncs to align on customer strategy, account health, and growth opportunities
Qualification
Required
Bachelor's degree
Enthusiastic about the challenge of working at a start-up
5+ years of experience in Customer Success and/or Account Management in a SaaS or cloud technology environment (storage experience is a strong plus)
Proven track record managing large enterprise accounts (50+ accounts) where adoption, usage growth and value delivery were key outcomes
Strong communication skills (verbal and written); ability to engage with executive stakeholders and technical users
Data-driven mindset: comfortable using analytics, dashboards, usage data and health scores to drive decisions
Excellent organizational skills with the ability to prioritize across a broad portfolio and handle multiple touchpoints and stakeholder relationships
Collaborative mindset and experience working closely with Sales, Channel, Marketing, Product and Technical teams
Proficiency in CRM tools (Salesforce, ChurnZero, or equivalent) and familiarity with account health and success planning methodologies
Self-motivated, resourceful, and comfortable navigating ambiguity in a fast-paced environment
Travel up to 30% may be required (for EBRs, executive engagement, customer events)
Benefits
Equity
A comprehensive benefits package designed to support both professional growth and personal well-being
Company
Wasabi Technologies
Wasabi Technologies provides secure cloud storage and data management solutions.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$619.14MKey Investors
L2 PointMGG Investment GroupProsperity7 Ventures
2026-01-12Series E· $70M
2022-12-07Series D· $15M
2022-09-27Series D· $125M
Leadership Team
David Friend
President & CEO
Jeff Flowers
Co-Founder, CTO and Board Member
Recent News
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