GHP Management · 17 hours ago
CUSTOMER CARE SPECIALIST - Woodland Hills
Woodland Hills, CA
Full-time
Onsite
Entry Level
$20/hr - $21/hr
1+ years expGHP Management Corporation is seeking a Customer Care Specialist to enhance the living experience for residents. In this role, you will serve as the first point of contact for resident inquiries and concerns, contributing to resident retention and community engagement.
Property DevelopmentProperty ManagementReal Estate
No H1B
Responsibilities
Acts as first level of contact for all resident inquiries, service requests and concerns
Creates a sense of community and an outstanding living experience for residents
Resolution driven and promotes positive, proactive resident relations
Mediate residents’ conflicts and provide recommended alternative solutions to management for consideration
Efficiently handle resident requests and concerns
Contributes to resident retention efforts through service delivery and participation in resident events and resident outreach
Assists with all inquiries including move-in process, resident requests, follow-up, administration, renewal process and move-out process
Demonstrates service excellence through the demonstration of company values, our employee promise, policies and initiatives
Plan and host community events
Utilizes social media outlets (YELP, Google, Facebook etc.) to engage residents as assigned
Contributes to the resident renewal process by acting in a sales capacity to present renewal options to residents
Qualification
Required
Acts as first level of contact for all resident inquiries, service requests and concerns
Creates a sense of community and an outstanding living experience for residents
Resolution driven and promotes positive, proactive resident relations
Mediate residents' conflicts and provide recommended alternative solutions to management for consideration
Efficiently handle resident requests and concerns
Contributes to resident retention efforts through service delivery and participation in resident events and resident outreach
Assists with all inquiries including move-in process, resident requests, follow-up, administration, renewal process and move-out process
Demonstrates service excellence through the demonstration of company values, our employee promise, policies and initiatives
Plan and host community events
Utilizes social media outlets (YELP, Google, Facebook etc.) to engage residents as assigned
Contributes to the resident renewal process by acting in a sales capacity to present renewal options to residents
Desire to deliver an exceptional resident and colleague experience in a fast-paced, high-energy environment
Personable, positive, team-oriented mindset
Ability to multitask, work independently, manage competing requests and priorities
High school diploma or equivalent experience
1-3 years' experience in customer relations within Property Management or similar industry and or 2-3 years combination of customer relations in retail, hospitality property management preferred
General computer skills required
Regular and physical attendance is required
Frequently move/traverse, ascend/descend stairs in/around apartment homes and community
Constantly positions self to bend, stoop, reach, lift
Occasionally lift/move/carry up to 25lbs with/without assistance
Frequently lift/move/carry 5lbs
Constantly communicate, converse and exchange information with coworkers, vendors, residents and visitors
Ability to remain in a stationary position for extended periods of time
Constantly operates computer, 10-key and other office productivity machinery
Constantly works in low to moderate noise levels
Constantly works in outdoor weather conditions
Reading
Writing
Ability to communicate clearly
Ability to deal with complex issues
Attention to detail
Must have unrestricted work authorization to work in the United States
Must be willing to submit to a background investigation
Preferred
1-3 years' experience in customer relations within Property Management or similar industry and or 2-3 years combination of customer relations in retail, hospitality property management preferred
Knowledge of Fair Housing preferred
Benefits
Eligible for: Commissions
Eligible for: Overtime
Eligible for: Wardrobe Allowance
Fully paid medical insurance available to employees along with dental, vision.
Flexible spending account
Life/AD&D insurance
Pet insurance
Employee Assistance Program
TicketsAtWork
Free onsite parking
Company
GHP Management
GHP Management provides property management and real estate management services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Janelle Braverman
Talent Engagement Partner
Company data provided by crunchbase