ARK Solutions, Inc. · 9 hours ago
Help Desk Analyst
Wilmington, DE
Contract
Onsite
Mid Level
$20/hr - $24/hr
3+ years expARK Solutions, Inc. is seeking a Help Desk Analyst to provide technical assistance and support to end users. The role involves troubleshooting hardware and software issues, serving as a contact for level 1 support, and ensuring quality customer service.
ConsultingInformation TechnologySoftware
Responsibilities
Provide technical assistance, support, and advice to end users for hardware, software, and systems
Provide hands-on technical assistance to business and technical users
Investigate and resolve computer software and hardware problems of users
Serve as a contact for level 1 support
Serve as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary
Determine whether problem is caused by hardware, software, or system
Answer questions, applying knowledge of computer software, hardware, systems, and procedures
Talk with technical and non-technical co-workers to research problem and find solution
Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions
Experienced with a variety of call-tracking software and systems
Reads trade magazines and engages in independent study to maintain current industry knowledge
Follow quality standards and displays strong customer service skills
Ability to work in a team environment
Complete assigned tasks
Strong communication skills; both written and spoken
Qualification
Required
3 years of experience in help desk
Experienced with a variety of call-tracking software and systems
Ability to work in a team environment
Strong communication skills; both written and spoken
Technical troubleshooting skills a must
Customer service skills are very important
Investigate and resolve computer software and hardware problems of users
Serve as a contact for level 1 support
Determine whether problem is caused by hardware, software, or system
Answer questions, applying knowledge of computer software, hardware, systems, and procedures
Talk with technical and non-technical co-workers to research problem and find solution
Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions
Follow quality standards and displays strong customer service skills
Preferred
Hardware: Dell Laptops / desktops
Software: MS O365, Adobe Acrobat, ServiceNow
Company
ARK Solutions, Inc.
ARK Solutions is an IT company that offers software consultancy services.
201-500 employees
H1B Sponsorship
ARK Solutions, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (10)
2022 (7)
2021 (5)
2020 (16)
Funding
Current Stage
Growth StageLeadership Team
Anuj Khurana
CEO
Company data provided by crunchbase