Tier4 Group · 16 hours ago
Information Technology Support Team Lead
Atlanta Metro
Full-time
Hybrid
Mid, Senior LevelTier4 Group is a growing organization looking for an IT Support Lead ready to lead and improve processes. The role involves overseeing support operations, managing a team, and enhancing the support experience as the company scales.
CRMInformation TechnologySoftwareVirtual Reality
Hiring Manager
Kim Kilgoar
Responsibilities
Lead day‑to‑day support operations and guide a small-but-mighty team handling Tier 1 issues and service requests
Keep work flowing smoothly: prioritizing tickets, managing escalations, and ensuring users get timely, high‑quality support
Oversee endpoint support — device setup, troubleshooting, updates, and standards
Keep hardware and software assets organized and up to date
Help drive continuous improvement by refining processes, improving knowledge articles, and identifying opportunities to 'shift left.'
Track service performance and share insights to help the team operate smarter
Partner with other IT groups and vendors to keep things running smoothly and quickly resolve user issues
Qualification
Required
A solid technical foundation with common end‑user technologies (Windows, O365, identity management, networking basics, VPN, etc.)
Experience leading or mentoring within an IT support or service desk environment
A strong customer‑first mindset and excellent communication skills
Ability to juggle multiple priorities in a dynamic, fast‑moving environment
Strong organization and follow‑through
Preferred
Experience working with offshore/global support resources
Familiarity with any ITSM platform
Certifications like ITIL, CompTIA, or Microsoft
Prior experience in an enterprise or multi‑site environment
Benefits
Full suite of medical
Dental
Vision
401(k) with a match
Robust PTO
Class A office space
Much, much more
Company
Tier4 Group
Tier4 Group is a women-owned and diversity-certified technology Talent, Professional Services, Advisory, and Information Security firm with a national reach.
Founded in 2010
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Betsy Robinson
Founder + CEO
Jake Sherrill
Partner
Recent News
2025-05-17
Company data provided by crunchbase