Central Bank · 13 hours ago
Bankcard Collector
Jefferson City, MO
Full-time
Onsite
New Grad, Entry LevelCentral Bank is seeking a Bankcard Collector to manage credit card past due balances for 13 affiliate banks. The role involves contacting cardholders, resolving disputes, and ensuring compliance with banking regulations.
FinanceFinancial Services
Responsibilities
Contact cardholders via outbound and inbound telephone calls regarding credit card past due balances for 13 affiliate banks
Assist cardholders with payment options for past due balances
Research disputed items on past and present cardholder credit reports and work to resolve valid disputes
Review bankruptcy notices
Review system reports of returned check and ACH payments, communicate with the cardholder and follow up with a formal written notice
Work with third party collection agencies and attorneys on past due collections cases
Document all cardholder communication in the cardholder's file
Perform updates to collection and regulatory reporting agencies
Prepare charge off of past due accounts deemed uncollectable within regulatory guidelines
Perform reviews or 'checkbacks' of work prepared by coworkers
Complete customer CRM for every case
Act as liaisons with personnel at the 13 affiliates and the various processors and Card Associations
Work closely with all departments within BankCard to ensure customer accounts are accurate and complete
Assignment, review, and approval of work may come in written or verbal form from the following sources: Operations VP, Collections Manager, or Collections Assistant Manager
Attend and assist with training sessions to increase knowledge about the bank and the financial services industry
Take time to bring their concerns to internal meetings and able to communicate with their manager
Have contact with every area of the bank, and all our affiliates, to gain information to help investigate past due balances; seek help to answer questions concerning possible charge off accounts
Occasionally requires assistance from other bank departments or from holding company operations
Responsible for compliance with all banking regulations applicable to the job
Other duties as assigned
Qualification
Required
High School Education With Relevant Work Experience
Computer Experience
Proficient in Microsoft Excel
Excellent Oral, Email, And Written Communication Skills
Strong analytical and problem solving skills
Average Typing Skills
Ability to multi-task
Time management skills
Preferred
Previous telephone and direct customer contact
Company
Central Bank
Central Bank is a privately held $20 billion bank headquartered in Jefferson City, Missouri. Serving 13 markets in 8 states.
Founded in 1955
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2019-04-10Acquired
1998-07-01IPO
Leadership Team
Bill Ferguson
President and CEO
Marshall Abney
President & CEO
Recent News
Business Wire
2022-03-01
Company data provided by crunchbase