Abbott · 20 hours ago
Director Global HR Service Center
United States - Illinois - Abbott Park
Full-time
Onsite
Director/Executive
$149K/yr - $299K/yr
8+ years expAbbott is a global healthcare leader that helps people live more fully at all stages of life. The Director of Global HR Service Center will lead the HR Services organization, ensuring alignment with business objectives and driving operational effectiveness across multiple regions. This role involves stakeholder management, process design, and continuous improvement initiatives to enhance service delivery.
BiotechnologyEmergency MedicineGeneticsHealth CareHealth DiagnosticsManufacturingMedicalMedical DeviceNutritionPharmaceutical
Responsibilities
Lead the Global HR Services Center organization across the U.S., Peru, Poland, and Malaysia, delivering service strategies and programs aligned with enterprise business objectives
Drive strong stakeholder management, ensuring alignment and collaboration across CHR, GHRS, and other key functions
Partner with CHR, GHRS, and business leadership to design, implement, and support new processes and organizational structures that enhance operational effectiveness
Ensure accuracy and quality of work delivered across all service center teams
Achieve and exceed SLA targets and productivity metrics, analyze root causes, and drive continuous improvement initiatives
Serve as an expert on applicable HR systems, actively participating in major system enhancements, redesigns, and optimization efforts
Monitor process flows, workload distribution, ticket management, and staffing levels to manage costs and ensure teams meet critical goals and deadlines
Demonstrate cultural awareness and the ability to understand the dynamics, values, and practices across multiple countries and regions
Navigate complexity and ambiguity, shifting effectively between strategic priorities and hands on operational execution
Ensure compliance with HR policies, procedures, and applicable regulations globally
Act as a thought leader for the GHRS organization, driving innovative initiatives and programs that support both short and long term business strategies
Build and maintain strong partnerships with Area/Country HR, HR Practice Areas, and HR Service Centers to ensure coordinated and effective HR delivery
Leverage strong communication and analytical skills to drive organizational performance and operational excellence
Inspire, motivate, coach, and provide feedback to teams and individuals to foster a high performance culture
Champion a customer-focused mindset, ensuring exceptional service delivery across all regions
Lead, develop, and grow high-performing teams, preparing talent for future leadership roles and long-term success
Qualification
Required
Bachelor's degree in Human Resources or a related field required
8+ years of experience in Human Resources, preferably in shared services or operational HR environments
Deep knowledge of HR processes and strong project management capabilities
Experience working in a global, matrixed organization
Demonstrated success supporting complex, diversified businesses with multiple stakeholders and competing priorities
Proven ability to influence, lead, and drive organizational transformation
Strong understanding of key business and financial drivers, with a track record of delivering measurable HR results
Company
Abbott
Abbott is a healthcare company that produces diagnostic kits, medical devices, nutritional products, and branded generic medicines.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$6.79M2011-03-15Post Ipo Debt· $0.1M
2009-03-16Post Ipo Debt· $6.69M
1980-12-12IPO
Leadership Team
Robert Ford
President & Chief Executive Officer
Mike Peterson
Senior Vice President
Recent News
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