Republic Services · 5 days ago
ES- Senior Customer Support Specialist
United States
Full-time
Remote
Mid, Senior Level
$20.35/hr - $30.55/hr
4+ years expRepublic Services, Inc. is a leader in the environmental services industry, providing comprehensive waste management solutions. The Senior Customer Support Specialist will deliver exceptional customer service, troubleshoot issues, and mentor junior staff while ensuring client satisfaction with waste treatment and disposal services.
Information TechnologyRecyclingRenewable EnergySustainabilityWaste Management
Responsibilities
Delivers outstanding service to both internal and external clients via phone, email, or in person, ensuring timely and precise assistance
Mentors junior staff on the team and provides escalated support to resolve complex issues and enhance customer satisfaction
Establishes effective communication pathways to handle customer inquiries
Collaborates with appropriate teams to ensure swift resolution of customer concerns
Coordinate office services, such as data entry, clerical work, records control, creating forms, and preparing reports
Assesses new waste profiles for completeness, inputs data into the company system, and manages supporting documentation
Prepares shipping documents, including manifests, using correct DOT hazardous material descriptions for shipments
Serve as the point of contact for Sales, Operations, and Customer Support Management
Investigate billing discrepancies, process adjustments, and manage invoicing and collections
Provides quotes, and schedules, and organizes trucking for efficient waste transportation logistics
Evaluate groups assigned to approved profiles and select pricing sheets based on location, customer type, and regional market to accurately price waste for disposal
Qualification
Required
4-7 years of progressively responsible experience in a customer-facing role addressing customer needs, preferably in waste disposal, chemistry, or a related field
Commitment to customer service and possess the ability to actively listen to customers to understand requests and resolve issues or make recommendations
Advanced knowledge and the ability to assist Customer Support Specialists with Resource Conservation and Recovery Act (RCRA) Laws and Regulations related to waste characterization principles and practices including analysis and evaluation, waste processing protocols, and transportation (DOT) regulations
Knowledge of accounting processes
Ability to identify trends and data patterns
Ability to work within a team environment and handle multiple assignments simultaneously
Proficient with Microsoft Office, DocuSign, and PDF writer
Ability to read, analyze, and interpret complex documentation, technical procedures, and governmental regulations, and to respond effectively to sensitive inquiries
Preferred
The ideal candidate would have ES (Hazardous Waste), customer service, admin, scheduling, and billing experience
Benefits
Comprehensive medical benefits coverage, dental plans and vision coverage.
Health care and dependent care spending accounts.
Short- and long-term disability.
Life insurance and accidental death & dismemberment insurance.
Employee and Family Assistance Program (EAP).
Employee discount programs.
Retirement plan with a generous company match.
Employee Stock Purchase Plan (ESPP).
Paid Time Off (PTO)
Company
Republic Services
Republic Services provides comprehensive environmental services to support business, home and community.
10001+ employees
H1B Sponsorship
Republic Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (22)
2023 (14)
2022 (17)
2021 (26)
2020 (18)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-07-01IPO
Leadership Team
Jon Vander Ark
President and CEO
Brian DelGhiaccio
EVP, Chief Financial Officer
Recent News
2026-01-06
Company data provided by crunchbase