Columbus State Community College · 1 day ago
Non-Credit Instructor - Customer Service & 21st Century Skills
Columbus Campus
Full-time
Onsite
Entry, Mid Level
$40/hr - $40/hr
2+ years expColumbus State Community College is seeking a Non-Credit Instructor for Customer Service & 21st Century Skills to enhance their workforce development training programs. The role involves facilitating learning experiences, assessing student progress, and fostering an inclusive learning environment to prepare students for entry-level customer service positions.
CommercialManufacturingRentalTransportation
Responsibilities
Facilitates comprehensive learning experiences on a wide range of customer service and 21st Century Skills topics, including:
Providing a comprehensive overview of customer service principles
Emphasizing the importance of effective communication, active listening, and empathy in workplace interactions
Enhancing understanding of customer needs and expectations
Promoting problem-solving skills and conflict-resolution techniques
Developing proficiency in handling customer inquiries and complaints with a customer-centric approach
Ensuring awareness and adherence to company policies and procedures
Improving product knowledge and service delivery
Utilizing technology tools, including Microsoft Office applications, for workplace excellence
Job readiness fundamentals such as professionalism basics, resumes, interview skills, and networking fundamentals
Utilize instructional resources effectively and adapt teaching methods to meet the diverse learning needs of students. Collaborate with program staff to ensure curriculum alignment and provide input on curriculum enhancements
The Instructor is responsible for assessing student progress and providing feedback and support throughout the program. This includes:
Utilizing effective assessment techniques to measure student progress and performance
Providing timely and constructive feedback to guide students' learning journey
Determining and submitting grades in accordance with college policies
Maintaining accurate and confidential records
Identifying students needing additional support and connecting them with available resources or to ATC Career Navigator
Demonstrating punctuality, attendance, and a professional work ethic
Taking on additional responsibilities as needed to contribute to student success and overall team goals
Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community
Qualification
Required
Bachelor's or Master's Degree in a relevant field
Two (2) years of teaching experience or instructional experience
Strong focus on customer service and instructional methodologies
State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s)
Preferred
Relevant certifications in customer service and instructional design
Company
Columbus State Community College
Columbus State has been thriving for 50 years.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Aletha Shipley
Vice President, Chief Financial Officer and Treasurer
Kelly Chapman Simons, DM
Senior Vice President & Chief Academic Officer
Recent News
Seattle TechFlash
2022-12-30
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