NEOGOV · 10 hours ago
Service Operator I
Water Dept. 305 W Chicago St Caldwell ID 83605, ID
Full-time
Onsite
New Grad, Entry Level
$20.72/hr - $23.38/hrThe City of Caldwell Water Department is hiring a Service Operator I to join their team. The role involves performing routine and semi-skilled tasks in customer service operations related to water meter management and customer service requests.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Reads, inspects, and records data from water meters using automated and manual methods
Performs meter exchanges, installs new meters, and assists with meter testing
Responds to customer service requests related to high consumption, leaks, or service disruptions
Performs basic leak detection using standard equipment and reports findings
Completes work orders and maintains accurate service records
Performs curb stop and meter box inspections, cleaning, and adjustments
Provides information to customers in a courteous and professional manner
Assists with utility line locating and mark-outs
Operates light equipment and hand tools in a safe manner
Participates in mandatory training and safety programs
Consistently keeps supervisor and relevant team members informed about work progress, current and potential issues, and proactively suggests new or improved solutions to address challenges
Responds to emergency after-hours service calls
Respects the opinions of others and maintains a positive and professional working relationship with colleagues, supervisors, and stakeholders
Performs other duties as assigned
Qualification
Required
Graduation from High School or possession of a GED
Any equivalent combination of experience and training which provides the knowledge, skills, and abilities necessary to perform the work
Possession of a current and valid driver's license
Ability to obtain a Class B CDL, No Restrictions with Tanker Endorsement within 6 months of hire
Ability to obtain a Class I Water Distribution License issued by the State of Idaho within 12 months of hire
Ability to work evenings, weekends, varying shift hours, and participate in an on-call rotation
Successful completion of pre-employment background check, drug testing, and physical examination
Subject to random DOT drug testing
Preferred
Experience in water utility customer service, metering, or construction
Experience with automated meter reading systems (AMR/AMI)
Class I Water Distribution License issued by the State of Idaho
Class I Water Treatment License issued by the State of Idaho
Class B CDL, No Restrictions with Tanker Endorsement
Benefits
Health care
Dental
Vision
PERSI retirement
401k with City match
Deferred compensation plan
Employee Assistance Program (EAP)
Flexible spending accounts
Life insurance
Disability
Holidays
Paid Time Off (PTO)
Qualifying employer for the Federal Student Loan Forgiveness Program
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
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Government Technology US
2025-10-31
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