Marion Center Bank · 1 day ago
Retail Services Representative
Indiana,PA,US
Full-time
Onsite
Entry Level
1+ years expMarion Center Bank is a financial institution seeking a Retail Services Representative to support the retail services function. The role involves processing banking applications, providing customer service, and ensuring compliance with banking regulations.
Financial Services
Responsibilities
Responsible for performing a variety of duties to support the retail services function (ie: internet, telephone, debit card, etc); coordinating work within the department, as well as with other departments; reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information
Processes Internet banking and ATM/Debit Card/Business Debit Card applications; ensures proper account maintenance, balancing, G/L entries, status changes, and address changes; researches disputes and card problems
Assists with all aspects of ATM, Debit Card, Business Debit Card, Internet banking (including bill pay and mobile banking features), Remote Deposit Capture, Reloadable Cards, Voice Banking and ACH accounts
Assists with monitoring suspicious activity and transactions relating to Fraud and ACH systems
Assists with mailings and maintenance of cards
Provides direct customer service to customers with retail services, voice banking, internet banking issues, and other customer inquiries
Provides processing of FEDLINE transactions, including input, sending, and recordkeeping. Back up to AM FEDLINE reports and processing
Processes returns and notification of changes
Provides customer service for Remote Deposit Capture users
Assists in the coordination of all META card activities
Assists with training all Bank staff on retail services, debit cards, reloadable cards, etc
Responds to customer inquiries and provides necessary information, or forwards calls to the proper individual or Bank department
Receives and directs incoming telephone calls; provides direct customer service; assists customers with reconciling bank statements
Processes telephone transfers between designated accounts per customer requests
Performs various maintenance duties for accounts and services
Utilizes full range of Bank products and services to effectively maximize the Bank’s relationship with customers; informs caller of products and services; refers customers to appropriate personnel
Coordinates specific work tasks with other personnel within the department as well as with other departments in order to ensure the smooth and efficient flow of information
Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the work place
Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc
Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate Bank personnel
Responds to inquiries relating to his/her particular area, or to requests from customers, other Bank personnel, etc., within given time frames and within established policy
Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances
Qualification
Required
A high school diploma or equivalent with an emphasis in Business curriculum
Proficient reading, writing, grammar, and mathematics skills
Proficient interpersonal relations and communicative skills
Proficient computer skills
Working knowledge of retail services operations and regulations
Visual and auditory skills
A minimum of two (1) years' related experience normally required
Company
Marion Center Bank
Marion Center Bank is banking institution offering services like savings, financial advisory and checking to it's customers.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Michelle Peterson, SPHR
SVP/Chief Administrative Officer
Steve Mildren
Chief Information Officer
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