LionsBot USA · 3 days ago
Robotics Service Technician (US travel / field service)
College Station, TX
Full-time
Onsite
Entry, Mid Level
2+ years expLionsBot USA is a global leader in robotic solutions, seeking Robotics Service Technicians to assist US customers with technical and servicing needs. The role involves regular travel to customer sites, providing technical support, and ensuring high client satisfaction through effective problem-solving and collaboration with internal teams.
Industrial Automation
No H1B
Hiring Manager
Elisia A.B. Schindler
Responsibilities
Traveling to customer sites regularly as well as providing remote technical customer support
Working from residential office when not traveling
Providing technical support for onsite sales trials, demonstrations, and deployments
Commissioning of robots on-site: map creation/design, cleaning zones programming, testing and functional calibration
Training and certifying customers in use of robots
Providing technical services and troubleshooting support (onsite and remote) to all inquiries/faults encountered by the customers
Collaborating with the internal Engineering teams for troubleshooting and resolution
Documenting service situations and outcomes for each onsite visit, customer calls, and/or emails
Retaining subject matter expertise with the latest cleaning robot technology and advancement in order to enhance customer satisfaction
Qualification
Required
Bachelor's Degree in the robotics/mechatronics, electrical, electronic, mechanical, information technology or equivalent focus of study
2+ years of working experience in electrical, electronic, or mechanical fields
1+ years of professional experience performing customer service in-person and/or remotely
Previous working experience leading adult training
Ability to regularly travel throughout North America (80%+)
Ability to lift 60 pounds on a regular basis
Holds a valid Driver's License
Has an insured reliable vehicle (to travel to local customer sites)
Currently authorized to work in the United States for any employer
Successfully fulfill pre-employment onboarding requirements including background checks for criminal and motor vehicle records
Preferred
Firm technical knowledge/experience of diagrams, engineering schematics and/or electrical diagrams
Prior experience in technical sales and/or technical after-sales support
Proven work history of creating strong business relationships
Strong verbal and written communication skills
Resourceful and creative problem-solver
Able to work successfully independently as well as part of an agile team
Eager to learn with a customer-centric approach
Detail oriented and high organizational skills
Company
LionsBot USA
Founded in 2018, LionsBot is a multiple award-winning smart robotics company providing advanced technology solutions to the commercial cleaning industry.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Elisia A.B. Schindler
Human Resources Business Partner
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