eTeam · 15 hours ago
Customer Service Representative
United States
Contract
Remote
Entry Level
$20/hr - $20/hr
2+ years expeTeam is seeking a Customer Service Representative to provide outstanding support to customers. The role involves answering calls, conducting outreach, and maintaining compliance while ensuring a high level of customer satisfaction.
Information Technology
Hiring Manager
Sukanya Kumari
Responsibilities
Answer incoming phone calls, chats, and or emails
Conduct outreach phone calls and or emails
Provide outstanding customer service
Recognize and follow call flows with scripts
Research and review customer inquiries
Research information using multiple systems
Relay research findings and outcomes to customers
Manage customer contact while balancing the entry and review of all customer documentation
Successfully achieve individual production metrics and contribute to the success of the broader teams goals
Maintain compliance and adhere to quality standards aligned to reduce operational risk
Protect the privacy of clients while using multiple data sources and systems
Identify and escalate appropriate issues
Clearly document call information and encounters in call logs
Recognize and alert management of risk and trends
Quickly transition from one task to another
Maintain a professional demeanor
Other duties as assigned
Qualification
Required
2yr of Customer Service experience
1yr of Call Center Agent experience
6 months of Utilities or Health & Public Services experience
High School Diploma or GED
Internet access sufficient to handle calls received via the Internet
Quiet and private remote work location
Proficiency with computers: Experience using the internet, email via Outlook, etc
Data entry experience
Listening, verbal, and written communication experience
Microsoft Office (Excel, Word, Outlook, and Teams) experience
Preferred
6 months of Health & Public Services experience
Example would be State Medical Assistance, TANIF, SNAP, LiHeap, Child Support Enforcement, or Early Childhood Education and Care Services
Former Transaction Processing Experience
Company
eTeam
eTeam is a staffing agency that also provides payrolling services.
501-1000 employees
H1B Sponsorship
eTeam has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (205)
2023 (11)
2022 (7)
2021 (24)
2020 (25)
Funding
Current Stage
Late StageTotal Funding
unknown2023-12-04Acquired
Leadership Team
Swetta Bhatt
CEO APAC & India
Aanchal Thakur
Chief Customer Officer
Recent News
2025-11-19
2025-08-21
Company data provided by crunchbase