Cigna Healthcare · 3 hours ago
Infrastructure Engineering Senior Advisor - Remote
United States
Full-time
Remote
Senior Level
$124K/yr - $206K/yr
5+ years expCigna Healthcare is dedicated to improving the health and vitality of those they serve. They are seeking a Senior Advisor to strengthen and evolve their Workforce Management technology ecosystem, partnering with various stakeholders to shape a modern platform that supports the enterprise's contact center strategy.
Hospital & Health Care
Responsibilities
Lead the long‑term strategy, standards, and architecture for enterprise WFM platforms, including Verint WFM, Intradiem, Alvaria, and Genesys Decisions
Provide technical expertise for WFM initiatives, ensuring high‑quality data integration, data delivery, and data governance across systems
Collaborate with application, solution, and technical architects to align WFM data architecture with broader enterprise technology roadmaps
Analyze logs, integrations, dashboards, alerts, and reports to maintain system health and improve operational performance
Drive evaluations of emerging technologies and conduct feasibility studies to guide enterprise adoption
Partner with vendors to resolve escalated issues, identify root causes, and implement solutions that enhance uptime and reliability
Develop and deploy automation tools that improve system operations and reduce manual workload
Optimize application and infrastructure performance to support seamless updates and maintenance with minimal impact to end users
Influence cross‑functional architectural decisions to ensure alignment with business strategy and IT priorities
Work independently across competing priorities and act as a key point of contact for WFM support matters
Qualification
Required
Minimum 5 years of experience supporting or engineering WFM or contact‑center‑related technologies
Strong knowledge of Cisco UCCE and HDS
Experience leading enterprise‑level technology strategies or standards
Proven ability to troubleshoot complex integrations, system behaviors, and vendor‑supported platforms
Demonstrated success partnering with technical and non‑technical stakeholders
Preferred
Bachelor's degree in a technology‑related field or equivalent work experience
Experience with Verint WFM, Intradiem, Alvaria, or Genesys Decisions
Background developing automation solutions for operational teams
Familiarity with large‑scale data governance, compliance frameworks, and architectural design
Benefits
Medical
Vision
Dental
Well-being and behavioral health programs
401(k)
Company paid life insurance
Tuition reimbursement
A minimum of 18 days of paid time off per year
Paid holidays
Company
Cigna Healthcare
We are a health benefits provider that advocates for better health through every stage of life.
10001+ employees
H1B Sponsorship
Cigna Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (442)
2024 (335)
2023 (324)
Funding
Current Stage
Late StageLeadership Team
Laura Cascudo
CEO Communications Operations / Communications Operations Director
Stephanie Bobb
CEO Communications Operations Lead
Recent News
Hartford Business Journal
2025-10-07
2025-10-06
Company data provided by crunchbase