Oak View Group · 11 hours ago
Ticket Office Representative | Part-Time | Iowa Events Center
Des Moines, IA
Part-time
Onsite
New Grad, Entry Level
$12/hr - $12/hrOak View Group is the global leader in venue development and management for the live event industry. The Ticket Office Representative is responsible for processing and distributing ticket sales, providing accurate information to the public, and ensuring superior customer service at the Iowa Events Center facilities.
Sports
Responsibilities
Receive and process in person, phone and mail ticket orders using various aspects of the ticketing system
Follow proper procedures regarding money and ticket reconciliation after every work shift
Provide accurate Iowa Events Center information and superior customer service to patrons
Maintain work spaces and supplied for department in a net and orderly fashion
Answer phone and provide event information to customers
Must be familiar with and enforce ticket office rules and regulations
Accurately sorts and organizes will call tickets by event and last name
Provide excellent customer service assistance to internal and external clients
Qualification
Required
High school diploma or equivalent
Prior sales, cash handling or customer service experience
Ability to work independently and as part of a team
Must be able to communicate clearly and concisely in the English language, both orally and in writing
Ability to safely and accurately handle and account for moderate sums of money
Demonstrated ability to work under pressure and handle difficult situations with courtesy and tact when dealing with the public and promoters
Excellent computer and data manipulation skills; including software such as Microsoft Office
Must be available to work a flexible schedule including long hours, nights, weekends and holidays as needed
Preferred
Ticketing sales experience highly desired
Intermediate to advanced Excel skills highly desired
Knowledge of Paciolan highly desired
Benefits
401(k) Savings Plan
401(k) matching
Company
Oak View Group
We are here to be a POSITIVE DISRUPTION to business as usual in the sports and live entertainment, and hospitality industries.
Founded in 2015
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$100MKey Investors
Silver Lake
2018-03-12Private Equity· $100M
Leadership Team
Chris Granger
Chief Executive Officer
Erin Prober
VP, Global Partnerships
Recent News
Sports Business Journal
2025-12-12
Digital Music News
2025-12-06
Sports Business Journal
2025-12-04
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