Indorama Ventures: Indovinya · 15 hours ago
Customer Service Advisor II
Clear Lake, TX
Full-time
Onsite
Entry, Mid Level
2+ years expIndorama Ventures is a global leader in the chemical industry, seeking innovative professionals to join their team. The Customer Service Advisor II will manage relationships and orders for complex customer accounts, ensuring excellent service and effective problem resolution.
Chemicals
Responsibilities
Effectively and efficiently manage workload including order count, call, and email volumes, including proficiency in multi-tasking, resolving competing priorities, meeting requested deadlines, troubleshoot issues, and provide excellent written and verbal communication with required parties. UAT Testing and SAP Special Projects. Subject Matter Expert for policies and procedures. Manage additional assignments/projects without impacting completion of Customer Service Advisor (CSA) priorities. Owns and manages at least one additional process
Work closely with manufacturing, logistics, credit, supply chain, technical, commercial, pricing, and other key stakeholders to insure timely and accurate order processing and delivery in accordance with customer requirements and manufacturing capabilities, and respond to internal and external issues, product returns, and complaints, following any issues through to completion with a sense of urgency. Acts as a mentor to peers. Completes problem resolution for customers with little guidance. Seen as "go-to" person for specific processes. Knows who to contact for specific situations to enable quick problem resolution. Attend business/customer meetings, explain Customer Service process to business and customers. As needed negotiate with customers through discussion any process improvements to help Customer Service workload. Manage delivery issues - make monetary decisions based on sound business knowledge with proper escalation to SR
Provide assistance to other CSAs and/or groups to assure adequate coverage of accounts during planned and unplanned short-staffed situations and/or during implementations. Effectively and efficiently manage additional calls, emails, or other duties to ensure proper coverage, while pro-actively communicating to team lead/manager the need for additional assistance. Assist other employees in accomplishment of Indorama company goals. Offers solutions to problems. Assists in improving processes. Establish goals that help other team members do their work better. Supports additional projects as directed by Team Lead or Manager. Volunteers to participate in announced projects or initiatives
Develop product knowledge, service offerings, processes, back-up procedures, and industry conditions to enhance service and sales to the customers through personal training, individual inquiry, and development plans. Ability to identify areas to continue learning and the desire for self-development. Complete company required training programs. Mentor to new and current employees. Always looking for ways to improve/streamline process. Understand processes and impact to IC business of any changes proposed
Qualification
Required
Associate's degree in Technical/Business or related field with 2+ years of experience
High School diploma or equivalent and 4+ years of related experience
Ability to resolve difficult and complex issues and to work with cross-functional departments
Demonstrate organizational skills
Demonstrate sense of urgency, flexibility, and adaptability
Proven ability to multi-task in a fast-paced and often high stressed environment
Willing to meet and exceed customer expectations daily with willingness to “own” situations as they arise
Must have a level of proficiency with Internet, Email and Microsoft programs
Infrequent business travel
Preferred
Experience with an ERP System. SAP preferred
Benefits
Health insurance
WellHub / TotalPass
Life insurance
And other exclusive benefits
Company
Indorama Ventures: Indovinya
Indovinya is the global specialty chemical and surfactants division of Indorama Ventures, with operations across 10 countries and 15 manufacturing locations.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase