Teladoc Health · 10 hours ago
Senior Analyst, Command Center
United States
Full-time
Remote
Mid, Senior Level
$75K/yr - $95K/yr
5+ years expTeladoc Health is leading the next evolution of virtual care, empowering individuals to live their healthiest lives. The Senior Analyst, Command Center will operate the nerve center of Member Operations, focusing on data monitoring, analysis, and communication to support effective decision-making and operational coordination.
Health CareMental HealthmHealthPrimary and Urgent CareTelehealthWellness
No H1B
Responsibilities
Monitoring and Surveillance: Continuously monitor and survey various data sources, systems, and processes. Keep a close eye on real-time information and indicators to maintain situational awareness and identify any potential issues or threats
Data Analysis and Decision Support: Analyze incoming data, assess its significance, & provide actionable insights to decision makers. Use expertise and knowledge to interpret complex information, identify trends or patterns, and offer recommendations to support decision making processes
Coordination and Communication: Facilitate effective coordination and communication among different stakeholders. Act as a central point of contact and relay information between field agents, supervisors, managers, and senior leadership
Incident Management: Coordinate resources, track incident progression, and communicate critical information to support effective response efforts. Ensure necessary measures are taken to mitigate risks and minimize incident impact
System and Equipment Maintenance: Ensure proper functioning and maintenance of command center systems, equipment, and software. Conduct regular checks, troubleshoot issues, and coordinate repairs/upgrades to maintain operational efficiency
Training and Documentation: Train command center personnel, develop standard operating procedures, and document protocols. Ensure all staff members are well-trained on command center operations, data analysis techniques, and process & procedures
Qualification
Required
Minimum of 5 years of experience in operations, workforce management, project or process management, or related discipline
3-5 years advanced training and/or experience with advanced Excel, Power BI, and/or other data analysis and reporting software
Knowledge and skills in data synthesis, root cause analysis, trend monitoring, anomaly identification, and risk mitigation
Ability to work flexible schedule and after hours, as required
Preferred
Bachelor's Degree
Project management certification a plus
Six Sigma certification a plus
Advanced knowledge of and experience in data analysis tools and techniques
Ability to communicate findings clearly and concisely and develop recommendations independently
Ability to be objective and analytical in reviewing all types of business and systems data
Benefits
Performance bonus
Inclusive benefits program centered around you and your family, with tailored programs that address your unique needs
Company
Teladoc Health
Teladoc is a telehealth platform that offers primary care, mental health, and chronic condition management services for patients.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$172.85MKey Investors
Silicon Valley BankIcon VenturesKleiner Perkins
2016-07-12Post Ipo Debt· $80M
2015-07-01IPO
2014-09-18Series C· $50.25M
Leadership Team
Charles Divita
Chief Executive Officer and Board of Directors Member
Dave Ross
Enterprise Chief Technology Officer
Recent News
The Motley Fool
2026-01-22
GlobeNewswire
2026-01-12
Company data provided by crunchbase