Oak View Group · 12 hours ago
Ice Rink and Programs Manager | Full-Time | Angel Of The Winds Arena
Everett, WA
Full-time
Onsite
Mid Level
$80K/yr - $80K/yr
3+ years expOak View Group is the global leader in venue development and management for the live event industry. The Ice Rink and Programs Manager assists in overseeing operations and programming at the Everett Community Ice Rink, ensuring exceptional guest experiences and driving operational efficiency.
Sports
Responsibilities
Assist the Ice Rink Director with scheduling ice usage
Oversee ice rentals, tournaments, and special events, partnering with user groups to ensure a positive guest experience
Develop, implement, promote, market, and direct all phases of the Learn to Skate USA group lesson program
Develop, oversee, and instruct skating events, seminars, courses, and training sessions
Manage independent contractor coaches, including hiring, onboarding, scheduling, payroll administration, development, and ongoing support to ensure high-quality program delivery
Develop, market, and implement community events and special event programming
Oversee, manage and market Birthday Parties, providing an excellent customer service experience while expanding offerings
Hire, train, and supervise staff. Proactively identify staffing needs and implement development opportunities to drive team growth
Investigate, analyze, and resolve operational problems and complaints. Assists Ice Rink Director in conducting periodic staff meetings to discuss procedures, problems and policy changes
Oversee overall daily operation and coordinate with other departments for maintenance of the facility
Continual improvement of Ice Rink processes for efficiency, modernization, and profitability
Identify and develop opportunities to create or new expand existing revenue streams
Assist in risk management through drafting of Licensing Agreements, Terms & Conditions, Coaching Agreements, and other facility agreements and policies
Collaborates cross-functionally with other departments to identify and develop new opportunities that support events, programs, revenue growth, and overall facility objectives
Oversee overall daily operation ensuring accountability and efficiency in business processes; coordinate with other departments to maintain and optimize facility operations
Oversees accurate invoicing of all ice rentals and prepares and delivers required financial and revenue reports to the Director of Finance
Assist Ice Rink Director in developing the department's annual operating budget and its implementation, delivery and achievement, and to forecast throughout the year
Respond to and troubleshoot issues outside of regular working hours
Represent Ice Rink Director at meetings and community events as needed
Coordinate all Silvertips practice ice needs
Other duties and responsibilities as assigned
Qualification
Required
3-5 years of previous experience with ice rink facility operations required
Experience designing and managing program operations for skating instruction, including managing professional staff
Strong interpersonal, organizational, and management skills
A love of skating and teaching all ages
Extremely organized and detail-oriented, resourceful, quick learner, and able to handle multiple projects simultaneously
Must be a clear communicator and cross-organizational collaborator
Strong verbal and written communication skills
Preferred
Bachelor's degree or equivalent industry experience preferred
Benefits
Health, Dental and Vision Insurance
401(k) Savings Plan
401(k) matching
Paid Time Off (vacation days, sick days, and 11 holidays)
Company
Oak View Group
We are here to be a POSITIVE DISRUPTION to business as usual in the sports and live entertainment, and hospitality industries.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$100MKey Investors
Silver Lake
2018-03-12Private Equity· $100M
Leadership Team
Chris Granger
Chief Executive Officer
Erin Prober
VP, Global Partnerships
Recent News
Sports Business Journal
2025-12-12
Digital Music News
2025-12-06
Sports Business Journal
2025-12-04
Company data provided by crunchbase