RaceTrac · 16 hours ago
Guest Engagement Specialist
1168 RaceTrac Store Support Center
Full-time
Onsite
New Grad, Entry LevelRaceTrac is a company focused on providing exceptional guest service. The Guest Engagement Specialist is responsible for resolving guest service issues efficiently and courteously, ensuring a positive experience for all guests.
Food and BeverageOil and GasRetail
Responsibilities
The Guest Engagement Specialist receives and resolves guest service issues in prompt, efficient, and courteous manner
This individual provides exceptional guest service and works with other departments to provide resolutions
The Guest Engagement Specialist provides the ‘WOW’ guest experience, striving to turn all guests into TracFanatics
Provides the ‘WOW’ guest experience to all guests by ensuring guest service issues are resolved in a prompt, efficient and courteous manner
Receives incoming calls from guests and internal employees via guest service hotlines, emails, and U.S. mail
Answers calls and retrieves messages daily; records each into the appropriate database
Forwards all messages to the appropriate party for review and resolution, and ensures complaints are handled within a 24-hour time frame
Notifies designated individuals of any unresolved issues
Monitors open issues in the Guest Service database to ensure there has been follow up and/or a resolution
Researches database for archived or current complaints for the Legal Department as needed
Provides information to external companies inquiring about RaceTrac’s Fleet program
Handles credit disputes and gasoline calls and obtains the guests’ information regarding transactions; works with Payment Systems to ensure they have the necessary information for processing
Assists guests with gift card balances/inquiries and collaborates with Payment Systems to find a resolution
Qualification
Required
High School Diploma or GED
Knowledge of Microsoft Office suite
Preferred
Customer Service experience preferred
Company
RaceTrac
Headquartered in Atlanta, Georgia, family-owned RaceTrac is one of the largest privately held companies in the United States, serving guests since 1934.
Founded in 1934
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Karla Ahlert
Chief Financial Officer
John Lukas
CIO and Vice President
Recent News
GlobeNewswire
2026-01-07
2025-12-30
2025-11-25
Company data provided by crunchbase