Toolbx · 1 day ago
Customer Success Engineer (Remote Canada or US)
United States
Full-time
Remote
Mid Level
CA$70K/yr - CA$90K/yr
3+ years expTOOLBX is a technology company dedicated to enabling the building supply industry to serve their customers with exceptional digital experiences. They are seeking a Customer Success Engineer to bridge the customer experience and product development teams, providing technical expertise and support for ERP integrations.
ConstructionMobile AppsSoftware
Responsibilities
Assist with dealer onboarding and ERP integration setup and configuration
Participate in customer calls, demos and requirement gathering
Configure roles, workflows and reports in ERP systems
Set up VPN connections and install and configure services on virtual Windows instances
Write scripts and custom code to support solve customer problems
Improve integration stability
Solve problems including service restarts, instance updates, network disconnection, script fragility
Act as a first responder to customer integration issues, escalating to the integrations team as needed
Provide visibility into patterns of instability and highest ROI areas of investment
Optimize and automate your own work
Become an expert on lumber and building materials ERP functionality and specifically Bistrack, Spruce and Eagle
Understand at a deep technical level how our ERP integrations are built
Inform customers on best practices for integration and ERP configuration and related tradeoffs
Build internal tools that optimize collaboration with customer experience and integrations product development teams
Automate workflows and development with AI coding tools and agents
Qualification
Required
3+ years experience in a customer-facing sales engineer or similar role
Excellent communication skills and customer rapport
Experience and proficiency in translating technical issues to non-technical customers
3+ years professional software development experience in a fast-paced startup environment
Experience administering Windows clients and VPN connections and working with AWS
Strong ability to manage your own work with little explicit direction
Customer obsession, curiosity, solution focus
Preferred
Background in construction supplies or related industry domain knowledge is a plus
Company
Toolbx
Modern AI software transforming payments and order workflows for building material suppliers
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$3MKey Investors
Index Ventures
2021-06-04Series A
2020-09-01Seed· $3M
2018-10-30Seed
Leadership Team
Erik Bornstein
Founder & CEO
Recent News
Index Ventures
2026-01-06
2024-05-04
Company data provided by crunchbase