Medegen Medical Products · 17 hours ago
Customer Service Represenative I
12150 Merriman Rd, Livonia, MI 48150, USA
Full-time
Onsite
Entry Level
3+ years expMedegen Medical Products is seeking a Customer Service Representative I who will report to the Customer Service Manager. The role involves communicating with customers and sales representatives to understand their needs, processing orders, and providing exceptional customer service.
Health CareManufacturingMedical
Responsibilities
Develop and maintain strong business relationships with customers and sales reps
Process and confirm stock and custom purchase orders
Communicate with customers and sales reps via phone and e-mail
Proactively resolve customer concerns
Participate in team and company meetings
Manage customer expectations by communicating realistic information regarding lead times
Request and obtain custom item/artwork proofs from PO Dept and submit for customer approval
Track shipments and provide PODs (Proofs of Delivery) as needed
Issue RMAs (Return Merchandise Authorizations)
Register Complaints in Workflow to initiate credit memos
Handle QIs (Quality Issues) by obtaining information for processing from the customer and reporting to the PO team
Manage and expedite backorders, offering substitute items when necessary
Promote new products to customers
Take on new projects and accounts as needed
Review incoming container lists and update necessary information on sales orders
Qualification
Required
Minimum 3 years customer service, sales, or marketing experience
Proven ability to manage multiple relationships well
Excellent verbal, written and listening communication skills
Energy, enthusiasm and strong work ethic
Adapt quickly to evolving priorities; fast paced environment
Proficiency in Microsoft applications
Ensure consistent, dependable attendance and demonstrate a willingness to accommodate non-standard work hours as necessary
Capable of effectively managing job-related stress and fostering productive workplace interactions
Company
Medegen Medical Products
Medegen Medical Products is a Medical Products Manufacturer, based in Gallaway, TN and Clarksburg WV.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Denny Guest Jr
Vice President National Accounts, Strategic Partner Development
Recent News
Medical Product Outsourcing
2025-04-21
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