Duly Health and Care · 19 hours ago
Lead Patient Service Representative
Lombard, IL
Full-time
Onsite
Senior Level
$16.35/hr - $22.70/hrDuly Health and Care is committed to providing comprehensive healthcare services, and they are seeking a Lead Patient Service Representative. This role involves greeting patients, managing reception duties, training staff, and ensuring quality patient care while fostering a team-oriented environment.
Health CarePersonal HealthWellness
Responsibilities
Greets patients in a prompt, courteous and helpful manner
Checks in patients, verifies and updates information in EPIC system
Receives payments from patients, issues receipts, reconciles daily cash and charge terminal
Answers multiple telephone lines, screens calls, takes messages, and accurately directs calls to appropriate recipient
Provides overall direction, training and support for other receptionists
Attends to patients in waiting area and ensures they are seen in a timely manner or are promptly notified of unexpected delays
Works with supervisor to develop and adhere to policies and procedures
Makes appointments and answers inquiries
Serves as a team leader, fostering teamwork and emphasizing customer service to assure quality patient care
Reports potential reception problems to supervisor and suggests solutions
Checks patients out, performs charge entry procedures and collects payment if applicable. Rotates to their locations as necessary to perform reception duties
Attends meetings as required, distributes communication in an efficient and timely manner
Performs other projects and duties as related to department objectives
Supervises work performed by department and may delegate work to staff members. Counsels and coaches the team by guiding, directing, motivating, and mediating conflict resolution
Assists with staff development, new employee orientation, and training. Monitors and ensures staff compliance with policies and procedures
May be responsible for performance evaluations as required by Human Resources
Responsible for managing the schedule, timekeeping, and payroll if necessary
All other duties as assigned
Qualification
Required
High School diploma or equivalent
Receptionist experience required
Must be able to get along with others, to be a team player, to accept constructive criticism from your supervisor and be able to follow work rules
Maintains strictest patient confidentiality
Must be able to get along with others, be a team player, accept feedback from others and be able to follow work rules
Preferred
Medical office experience preferred
Benefits
Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance and medical coverage at 100% (after deductible) when utilizing a Duly provider.
Employer provided life and disability insurance.
$5,250 Tuition Reimbursement per year.
Immediate 401(k) match.
40 hours paid volunteer time off.
A culture committed to community engagement and social impact.
Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.
Company
Duly Health and Care
Duly Health and Care is a Midwest-based independent, multi-specialty physician-directed medical group.
Founded in 1999
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Daniel Greenleaf
Chief Executive Officer
Abigail Kleber
Talent Access Partner
Recent News
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2025-12-02
2025-10-22
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