Kroger · 15 hours ago
KPP/IMPLEMENTATION MANAGER
1014 Vine St, Cincinnati, OH, 45202, US
Full-time
Onsite
Mid, Senior Level
5+ years expKroger is a leading company in the Health and Wellness sector, and they are seeking a KPP/Implementation Manager to oversee the implementation of new business products and services onto their Prescription Plans platform. The role involves ensuring customer satisfaction during the implementation process by collaborating with various internal and external stakeholders, managing project deliverables, and adhering to quality standards.
GroceryMarketingMeat and PoultryRetailRetail Technology
Responsibilities
Develop and build client relationships by delivering a positive on-boarding experience, clear rules of engagement, orientation to KPP processes and services, communication of client commitments and expectations, and successful transition
Adhere to strict procedural and quality standards, including thorough and accurate documentation, testing protocols, claims analysis, and thorough understanding of client technical and service specifications
Utilize project management skills to track milestones and deliverables, timely recognition/notification of risk indicators and provide regular status updates to internal/external Leaders
Manage implementation process of documentation/sign-off of the IQ and related documents, communication of client commitments and expectations to internal partners, leading site visits and calls
Educate clients on KPP systems and processes to ensure the client is fully oriented to KPP
Leverage Salesforce to document all client contacts and deliverables, including appropriate & accurate documentation of client information, issues, projects, work requests, oversight of assigned cases, and adherence to due dates
Partner with multiple business units and teams to ensure the accuracy of claims adjudication set ups and promptly responds to service failures, resolves issues, and escalates concerns as appropriate
Travel a minimum of 35% of the time to support business needs
Perform or assist with operations as required to maintain workflow and meet schedules and quality requirements
Participate in meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, and policies
Must be able to perform the essential job functions of this position with or without reasonable accommodation
Qualification
Required
Bachelor's Degree
Any experience in project management or process improvement role
Any product, platform, or service implementation experience
Strong familiarity with ERISA plan benefit design and management
Proficient in Microsoft Office
Demonstrated excellence in listening, speaking, and writing skills, with proven ability to communicate clearly and effectively at all levels of the organization
Strong knowledge of benefit adjudication systems, file and data management practices
Preferred
5+ years product, platform, or service implementation experience in an employee benefits, PBM environment or managed healthcare services organizations, insurance companies, and other health related entities
Any data/business/process analyst experience
2+ years of healthcare-related experience
Lean Six Sigma Certification, Certification in process improvement or project management, Certified Pharmacy Technician or other relevant healthcare certification
Company
Kroger
Kroger is a grocery retail store that provides a wide variety of product for customers and community.
10001+ employees
H1B Sponsorship
Kroger has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (68)
2024 (64)
2023 (71)
2022 (63)
2021 (20)
2020 (29)
Funding
Current Stage
Public CompanyTotal Funding
unknown1984-09-28IPO
Leadership Team
Ronald Sargent
Interim Chief Executive Officer
Recent News
2026-01-16
2026-01-12
Morningstar.com
2026-01-11
Company data provided by crunchbase