Texas Health and Human Services · 20 hours ago
Content Developer
Austin, TX
Full-time
Hybrid
Mid, Senior Level
$4,263.16/mo - $6,779.25/mo
3+ years expTexas Health and Human Services Commission (HHSC) is committed to creating a positive impact in the lives of Texans. The Content Developer role involves planning, developing, implementing, and evaluating agency training programs, initiatives, and special projects to support individuals and families in need of social services.
Health Care
Responsibilities
Develop and maintain training content, support eligibility system releases, contribute to special projects and assist with other needs as assigned
Coordinate with program partners to plan projects and develop blended learning solutions including eLearning, classroom training, videos and webinars
Perform training needs analysis and determine effective instructional methods and delivery formats
Manage work on multiple assigned projects and deadlines
Create interactive knowledge checks, quizzes, activities and exercises
Develop and validate software simulations for agency systems as needed
Support in resolving curriculum and technical issues
Use specialized software and technology to produce training products while working under limited supervision with moderate independent judgment
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned
Designs and develops educational materials for Eligibility Operations and Community Access and Services using adult learning theory and systematic processes such as ADDIE
Creates instructor-led training, webinars, eLearning solutions, job aids, and performance support tools for AES strategic initiatives, new employee training, ongoing skills development, TIERS system updates, policy changes, new program launches and required revisions
Guides staff in adopting new methods and procedures through effective training materials
Coordinates and collaborates with project stakeholders and internal partners to identify innovative and effective solutions
Leads or participates in the development of content design documents to outline instruction, assessment, evaluation, and implementation strategies for the AES Eligibility Operations, Contract Operations, Integrity Support Services, and Community Access workforce
Uses multiple technologies such as Microsoft Office Suite, Adobe, Articulate Storyline, text to speech and video software to develop Instructor Led Training (ILT), blended learning, web-based or eLearning solutions for AES Eligibility Services and Community Access
Works with area management to design methods for evaluating educational products, including formative and summative assessments
Collects, analyzes, and organizes materials for reports
Reviews service delivery methods and outputs to identify skill gaps and suggests improvements
Communicates effectively with team members, subject matter experts, and other stakeholders by developing and maintaining relationships using established communication tools and processes
Works with program team members to determine training needs to address trends identified and resolve technical problems with online training materials and learning management system
Stays abreast of current agency processes; assess and analyze immediate and emerging educational needs for eligibility workforce and others, as appropriate
Maintains liaison with program management to coordinate the development, effectiveness and use of printed and web-based products
Formulates and recommends policies and procedures for educational design, development, implementation and evaluation to OLPD management for ongoing program and process improvement
Represents the program area at meetings, conferences, seminars, panels and committees as needed
Qualification
Required
At least 3 years of experience working in programs administered by AES, such as Texas Works or Medicaid for Elderly and People with Disabilities
Experience applying adult learning principles, practices, and techniques to an Instructor Led, eLearning or a combination within a blended environment
Experience in performing as part of a team by contributing to the formulation of short- and long-term goals, departmental and work planning, and developing effective communication strategies and relationships with others
Application shows a willingness to travel up to 25% of the time
Preferred
At least two years of professional experience in curriculum development using instructional systems design (ISD) for adult learners
Experience applying MEPD Program policy, including both MEPD Part 1 - Community Based Care programs and MEPD Part 2 – Nursing Facilities and Waiver programs
Experience supporting clients or Community Partners with the Your Texas Benefits self-service application
Experience developing Elearning and online training using Adobe or Articulate development software (or similar) packages
Experience developing and editing instructional videos
Graduation from an accredited four-year college or university with a bachelor's degree
Benefits
100% paid employee health insurance for full-time eligible employees
A defined benefit pension plan
Generous time off benefits
Numerous opportunities for career advancement
Company
Texas Health and Human Services
Texas Health and Human Services is an agency that focuses on improving health, safety and well-being.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Dr. Napoleon Broughton
Chief Executive Officer: Life Enhancement Solutions
John F. Palermo
CTO Strategic Analyst VI
Recent News
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