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RaceTrac · 10 hours ago

Guest Engagement Specialist (Bilingual)

200 Galleria Parkway SE Suite 900 Atlanta, GA 30339

Full-time

Onsite

New Grad, Entry Level

RaceTrac is a company focused on providing exceptional guest service, and they are seeking a Guest Engagement Specialist (Bilingual) to resolve guest service issues efficiently and courteously. This role involves interacting with guests through various communication channels and ensuring their inquiries and complaints are addressed promptly.

Food and BeverageOil and GasRetail

Responsibilities

Provides the ‘WOW’ guest experience to all guests by ensuring guest service issues are resolved in a prompt, efficient and courteous manner

Receives incoming calls from guests and internal employees via guest service hotlines, emails, and U.S. mail

Answers calls and retrieves messages daily; records each into the appropriate database

Forwards all messages to the appropriate party for review and resolution, and ensures complaints are handled within a 24-hour time frame. Notifies designated individuals of any unresolved issues

Monitors open issues in the Guest Service database to ensure there has been follow up and/or a resolution

Researches database for archived or current complaints for the Legal Department as needed

Provides information to external companies inquiring about RaceTrac’s Fleet program

Handles credit disputes and gasoline calls and obtains the guests’ information regarding transactions; works with Payment Systems to ensure they have the necessary information for processing

Assists guests with gift card balances/inquiries and collaborates with Payment Systems to find a resolution

Qualification

Bilingual (Fluent in Spanish)Customer Service experienceMicrosoft Office suiteCall center experience

Required

High School Diploma or GED

Knowledge of Microsoft Office suite

Bilingual (Fluent in Spanish) required

Preferred

Customer Service experience preferred

Experience in a customer service field preferred

Experience working in a call center with high call volume a plus

Company

RaceTrac

Glassdoor3.2

Headquartered in Atlanta, Georgia, family-owned RaceTrac is one of the largest privately held companies in the United States, serving guests since 1934.

Founded in 1934

Atlanta, Georgia, USA

5001-10000 employees

http://www.racetrac.com/

Funding

Current Stage

Late Stage

Leadership Team

Karla Ahlert

Chief Financial Officer

John Lukas

CIO and Vice President

Recent News

GlobeNewswire

RaceTrac Partners with ONRAMP to Fight Fraud and Improve Payment Experience at the Pump

2026-01-07

GlobeNewswire

RaceTrac Mourns the Passing of Chairman Emeritus and Former CEO, Carl Bolch, Jr.

2025-12-30

Racetrac, Inc.

RaceTrac Makes North Carolina Debut with New Store in Monroe

2025-11-25

Company data provided by crunchbase