Service Support Specialist jobs in United States
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Cartessa Aesthetics · 8 hours ago

Service Support Specialist

positionMelville, NY
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Cartessa Aesthetics is the fastest-growing aesthetic device company in the US, and they are seeking a Service Support Specialist to join their operations team. The role involves collaborating with vendors, optimizing service programs, and ensuring efficient communication with customers.

CosmeticsHealth CareMedicalMedical Device
Hiring Manager
Kerry McAnistan, MSCR
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Responsibilities

Work with international vendors and global logistics partners
Oversee distribution of technical service cases and optimize the service program
Identify opportunities for increased efficiency
Liaise with the service team to create and distribute estimates and invoices
Coordinate outbound shipments of parts to customers and service technicians, ensuring accurate and timely delivery
Ensure timely and professional communication with customers regarding service status and case updates
Collaborate with cross-functional teams (field service) to implement process improvements in service operations
Assist with CRM administration
Manage Return Merchandise Authorizations (RMAs) for inbound parts
Support Operations leadership in daily tasks

Qualification

BABSBusiness acumenOrganization skillsTime managementWritten communicationVerbal communicationProblem-solvingCritical thinkingLift 50-75 lbsFlexibility

Required

BA or BS required
High level of organization and time management skills
Strong written and verbal communication skills
Solid business acumen
Superlative problem-solving and critical thinking skills
Willingness to be flexible and adapt to situations on a daily basis
Ability to lift 50-75 lbs

Company

Cartessa Aesthetics

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Cartessa Aesthetics specializes in the distribution of aesthetic medical equipment to cosmetic physicians and medical spas.
dateFounded in 2017
location
New York, New York, USA
people-size51-200 employees
web-link
http://cartessaaesthetics.com

Funding

Current Stage
Growth Stage
Total Funding
$95M
Key Investors
Crestline
2022-06-27Private Equity· $60M
2021-04-27Private Equity· $35M

Leadership Team

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Gabe Lubin
Founder & CEO
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Jonathan Banks
Chief Financial Officer
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Recent News

Precedence Research
Skin Tightening Market Size Worth USD 2,757.06 Million by 2034
2025-10-31
PR Newswire
CARTESSA AESTHETICS EXPANDS EVERESSE TO BODY TREATMENTS WITH ITS NEW S TIP
2025-08-05
PR Newswire
CARTESSA AESTHETICS BRINGS BREAKTHROUGH AESTHETIC DEVICES TO CANADA
2025-05-28
Company data provided by crunchbase