Itasca Bank & Trust Co. · 23 hours ago
Payment Operations Center Manager
Itasca, IL, US
Full-time
Onsite
Senior Level
$70K/yr - $105K/yr
5+ years expItasca Bank & Trust Co. is an independently owned community bank dedicated to quality service and community involvement. The Payment Operations Center Manager leads the bank’s payment services team, ensuring secure processing of payment systems while fostering team development and compliance with regulatory standards.
Financial ServicesVenture Capital
Responsibilities
Lead and coach a team of operations professionals at varying stages of career growth
Provide ongoing coaching, training, and performance management, fostering a culture of collaboration, accountability, and career development
Oversee daily Operations Center activities to ensure efficient, accurate, and secure processing
Maintain effective audit and compliance procedures; consistently achieve strong audit results
Serve as an escalation resource for complex operational issues and customer inquiries
Implement process improvements to enhance efficiency and service delivery
Manage ACH, wire transfers, debit cards, RTP, FedNow, and related payment systems
Ensure compliance with NACHA, Federal Reserve, and other payment rules
Support post-payment investigations and resolution of exceptions
Partner with vendors and technology providers to implement new payment products and system enhancements
Develop, implement, and maintain policies that ensure compliance with all applicable laws, regulations, and industry standards
Monitor and manage risks associated with electronic and third-party payment processing
Partner with internal audit and external examiners to address findings and strengthen controls
Lead incident response efforts for payment-related issues and investigations, oversee corrective actions
Balance operational efficiency with personalized service that reflects the Bank’s service values
Coordinate and support departmental projects and technology enhancements by engaging team, fostering collaboration and adoption of new processes and systems
Promote a customer-first culture while safeguarding the Bank’s reputation and assets
Qualification
Required
Minimum 5 years of bank operations management experience
Minimum 3 years of supervisory and leadership experience
Minimum 3 years of NACHA related experience (ACH processing and reconciliation)
High school education or equivalent
Experience in product development and/or product management
Proven ability to implement operational improvements
Excellent employee development and training skills
Excellent analytical skills
Excellent problem-solving skills
Excellent conflict resolution skills
Excellent project management skills
Strong communication and interpersonal skills
Strong organizational skills
Preferred
AAP or ACH certification
FISERV Premier Experience
Company
Itasca Bank & Trust Co.
Itasca Bank & Trust Co. is a banking firm that specializes in banking, financial planning, women's initiative, wealth management and trust.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Marc DeFauw
Chief Financial Officer
Michael-Anne Peck
Vice President and Chief Trust Officer
Company data provided by crunchbase