Natural Resources Defense Council (NRDC) · 5 hours ago
Membership Administrative Coordinator
New York, NY
Full-time
Hybrid
Entry Level
$55K/yr - $61K/yr
1+ years expNatural Resources Defense Council (NRDC) is a non-profit environmental advocacy organization focused on protecting wildlife and ensuring clean air and water. They are seeking a Membership Administrative Coordinator to provide customer service and administrative support to the Membership department, facilitating smooth operations and assisting high-level professionals.
AgricultureAquacultureEnvironmental ConsultingEnvironmental EngineeringNational SecurityNon ProfitWildlife Conservation
Responsibilities
Provide administrative support for the Managing Director of Membership, Senior Director, Membership Marketing & Mid-level Giving, and Membership Gift Officers including preparing expense reports and calendar management
Work alongside the Senior Membership Engagement Associate to respond to email inquiries about NRDC’s programmatic work
Process vendor invoices for NRDC's direct mail program, ensuring accurate tracking and timely payment, and assist with budget management and reporting for the Membership department
Review direct mail materials and allocate joint costs in accordance with accounting guidelines
Helps to manage and update the Membership SOP documentation in collaboration with the team members
Manage communications to members and supporters via the NRDC Action email mailbox and two telephone hotlines
Compile member comments and feedback from the NRDC Action email mailbox and report findings to Directors of Membership and Digital Advocacy
Coordinate special member stewardship communications
Log daily interactions into the Membership Console case system in Salesforce
Coordinate matching gifts and workplace giving in CRM
Qualification
Required
High school diploma required
1-3 years of relevant work experience
Demonstrated strong customer or member services skills
Ability to prioritize and efficiently execute multiple tasks, follow institutional procedures, and work independently with strong attention to detail
Excellent written and verbal communication skills; must be comfortable speaking and interacting with NRDC members, donors, and the public
Strong organizational skills to prioritize and carry out multiple tasks requiring rapid turnaround and to follow institutional procedures
Demonstrated ability to perform or quickly learn new tasks, systems, and technology
Strong problem-solving skills
Willingness and flexibility to work paid overtime, when needed
Strict adherence to confidentiality requirements and discretion with sensitive information
Proficiency with Microsoft Office (Word, Excel, Outlook), in addition to ability to learn accounting and finance systems, as well as relevant NRDC specific software and platforms
Ability to travel as needed to NRDC U.S. based offices
Enthusiastic, warm attitude with a strong interest in assisting people
Competence with and commitment to diversity and inclusion; ability to be an effective partner with diverse colleagues, leaders and partners
Commitment to NRDC's mission, values, and DEI principles
Ability to function independently as well as work with a team in a collaborative environment
Preferred
Experience in database management strongly preferred
Interest in environmental or mission driven organizations also preferred
Benefits
Competitive salaries
Excellent benefits
Supportive working environment
Company
Natural Resources Defense Council (NRDC)
NRDC is the nation's most effective environmental action organization.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Veronica Foo
Chief Financial Officer
Alejandra Lopez Kluger
HR Business Partner
Recent News
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