City Utilities of Springfield · 18 hours ago
Energy Services Intern
Springfield, MO
Internship
Onsite
InternCity Utilities of Springfield has been connecting the community to essential services since 1945. They are seeking an Energy Services Intern to support demand response programs, analyze energy usage data, and assist in customer inquiries and rebate applications while gaining hands-on experience in energy efficiency.
CommercialElectrical DistributionPower GridWaste ManagementWater
Responsibilities
Support the administration and oversight of the CU Peak Rewards program by verifying and updating enrollments, sending communications, processing incentives and tracking program performance metrics
Review and assist in the approval of rebate applications, manage and organize incoming paper rebate applications for submission to rebate processing vendor
Respond to customer inquiries via phone, email or in person; manage the Energy Services department phone line and support Energy Services Specialists with customer communications
Assist Energy Services Specialists in creating bill adjustments for program incentives
Collect, review, and analyze individual customer usage data to identify trends, and opportunities for energy and water efficiency improvements; prepare customized electric, natural gas, or water usage reports for commercial customers
Collaborate with the Energy Services department to identify and prioritize energy and water savings initiatives by researching current programs, industry best practices, and emerging technologies
Compile and report customer program statistics and rebate totals to the Supervisor – Energy Services or designee
Maintain and organize Energy Services resource materials, tools and promotional products
Assists in program research, development of implementation plans, outreach efforts, and education initiatives; contribute actionable recommendations for continuous program improvement based on industry insights
Provides administrative support to the Energy Services department, including document preparation, data entry and coordination of internal processes
Additional responsibilities include the ability to track program performance; conducting program research and benchmarking for energy efficiency and renewable programs; creating bill credits for program incentives and reviewing and updating marketing materials
Performs other related duties as required or assigned by management
Qualification
Required
Minimum of one year of college is required
Must be enrolled in an accredited college or university working towards a degree in Marketing, Communications, Sustainability, Environmental Affairs, Economics, Business Administration, or a related field is required
Must have a valid driver's license (minimum Class F)
Excellent interpersonal verbal and written communication skills, including proficiency in grammar, punctuation, and spelling
Ability to tailor information to different audiences
Working knowledge of all office procedures, practices, and equipment
Proficient in navigating Microsoft Office products
Ability to communicate well with a high degree of sensitivity to the public both written and verbally
Ability to work effectively with Utility's staff, customers, and community partners, applying customer service, interpersonal, and problem-solving skills
Ability to maintain confidentiality to ensure necessary security of utility and customer data
Ability to perform detailed oriented tasks to track, analyze, and resolve issues
Ability to effectively handle numerous assignments simultaneously
Ability to work independently and multi-task in a fast-paced environment
Ability to learn specific computer programs (CIS, Workday)
Ability to successfully navigate various electronic programs including but not limited to Microsoft Office Suites, other applicable information technology applications, and self-service platforms
Maintain adherence to all company policies
Develops skills in communication and customer service by working directly with customers, businesses and community groups
Preferred
Six months of progressively responsible experience in business, administrative support, and/or general office work is preferred
Microsoft Word, Excel, and PowerPoint experience is preferred
Company
City Utilities of Springfield
City Utilities of Springfield (CU) is a progressive, community-owned utility serving southwest Missouri with electricity, natural gas, water, broadband and transit services.
Founded in 1945
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$10MKey Investors
Pipeline and Hazardous Materials Safety Administration
2023-04-13Grant· $10M
Leadership Team
Gary Gibson
President - CEO
Scott Miller
General Manager/CEO
Recent News
Springfield Business Journal
2025-04-17
Springfield Business Journal
2025-03-23
Springfield Business Journal
2024-05-23
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