Surf Internet · 23 hours ago
Payroll and Benefits Administrator
Elkhart, IN
Full-time
Onsite
Entry, Mid Level
2+ years expSurf Internet is seeking a Payroll & Benefits Administrator to manage the day-to-day operations of their payroll and group benefits programs. The role involves providing excellent customer service, ensuring compliance with regulations, and supporting employees with compensation and benefits inquiries.
InternetTechnical SupportTelecommunications
Responsibilities
Assist all Surf Internet employees with questions regarding payroll and/or benefits
Maintain information in the payroll system; information may include employees’ hourly rates, salaries, commissions, bonuses or other compensation, time worked, paid leave and holidays, deductions and tax withholding, address changes, and other information
Ensure proper processing of payroll in accordance with Surf’s bi-weekly schedule
Work with the Accounting & Finance department to issue, or reissue, physical or replacement checks or direct deposits due to payroll errors or final discharge
Create and conduct a benefits onboarding process to be held with each new employee in addition to the standard onboarding and orientation. Design and distribute materials for benefits orientations, open enrollment and summary plan descriptions. Provide training and support to group benefits associates, home office associates and the field staff
Ensure benefits enrollments for all new employees are completed correctly. Work with new employees to make corrections as needed prior to benefits becoming effective
Lead the yearly open enrollment process for all employees
Research employee benefits plans and vendors to identify those that present the best value. Work with Director of Human Resources and CHRO regarding implementation
Serve as primary contact for plan vendors and third-party administrators
Coordinate transfer of data to external contacts for services, premiums and plan administration
Evaluate and revise internal processes to reduce costs and increase efficiency
Document and maintain administrative procedures for assigned benefits processes
Ensure compliance with applicable government regulations, including the Affordable Care Act
Oversee maintenance of employee benefits files, maintain group benefits database and update employee payroll records
Assist Finance & Accounting with monthly reconciliation of all benefit premiums
Analyze current benefits, evaluating the use, services, coverage, effectiveness, cost, plan experience and competitive trends in benefits programs, and identify the company's stance
Survey industry trends. Complete benefits surveys and review information obtained from the results. Analyze complex benefits information. Forecast trends and assist with future benefits designs. Develop specific recommendations for review by management
Assist Human Resources leaders with preparing yearly budget for the department
Qualification
Required
Minimum Associate's Degree in Human Resources, Business Administration or a related field required
2-3 years of payroll experience; includes conducting and completing payroll as well as reporting
2-3 years of employee benefits or related benefits administration experience
Customer service-based approach to working with internal employees and external vendors/partners
Computer proficiency and technical aptitude with the ability to use Microsoft products
Proven ability to work effectively in a team environment with associates
Effective planning and priority setting. Ability to manage several tasks of various sizes simultaneously while working under pressure to meet deadlines
Strong analytical skills
Ability to understand, evaluate and make judgment on proposals (RFPs)
Familiarity with benefits contract language
Familiarity with all pertinent federal and state regulations, filing and compliance requirements, both adopted and pending, affecting employee benefits programs, including the ACA, ERISA, COBRA, FMLA, ADA, Section 125, workers' compensation, Medicare, OBRA, and Social Security and DOL requirements
Excellent communication and organization skills
Preferred
Paycom HRIS experience highly preferred
Company
Surf Internet
Surf Internet provides fiber and wireless internet services to customers.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$794.6MKey Investors
Macquarie CapitalDigitalBridgeIndiana Connectivity Program
2025-02-21Private Equity· $175M
2025-02-21Debt Financing· $300M
2024-07-22Grant· $2.6M
Leadership Team
Patrick Wheeland
Chief Technology Officer
Kevin Bush
Chief Revenue Officer (CRO)
Recent News
Business Wire
2025-12-17
2025-10-31
Government Technology US
2025-08-22
Company data provided by crunchbase