J.B. Hunt Transport Services, Inc. · 21 hours ago
Service Writer
Joliet, IL
Full-time
Onsite
Entry Level
$21.15/hr - $31.75/hr
1+ years expJ.B. Hunt Transport Services, Inc. is a transportation and logistics company seeking a Service Writer to operate the service desk and create repair orders. The role involves coordinating repair orders, advising customers, and ensuring efficient service operations.
LogisticsShippingTransportation
No H1B
Responsibilities
Keep maintenance information systems updated with ETA's at all times
Observe all Company safety requirements
Perform other duties as required or assigned
Advise operations/customer of needed service work or repair campaigns, as well as suggest additional labor, parts and body shop sales whenever possible (i.e. Preventive Maintenance Inspections, related service work, etc.)
Inform the Service Manager of all driver/customer complaints in order to be resolved before the vehicle leaves the shop
Input repair order information to data processing system and close repair orders
Coordinate repair orders with Service Manager and Shop Foremen for proper work scheduling of shop operations; ensure drivers/customers receive the most expedient service available through questioning and understanding repair requests
Arrange and create outsource forms for vendors to conduct repairs at the shop
Assist drivers and callers with general questions and/or direction
Create repair orders and passing work to technicians
Qualification
Required
High School Diploma or GED; or up to 1 year of related experience and/or training; or equivalent combination of experience and education; ability to work outdoors, in the elements, or across multiple shifts including nights and/or weekends if needed
Preferred
Ability to exercise discretion
Ability to make time-sensitive decisions
Ability to multitask
Ability to work both independently and as part of a team
Basic deductive reasoning skills
Experience working in a fast-paced environment
Proficient active listening skills
Proficient organizational skills
Proficient time management skills
Self-motivation
Ability to wear appropriate work attire (protective gear/PPE)
Basic Customer Service Skills
Ability to fulfill physical requirements of the job including: lifting above 50 lbs., bending, stooping, pushing, and pulling
Benefits
Medical benefit
Dental benefit
Vision benefit
401(k) retirement plan
Life insurance
Short-term and long-term disability coverage
Paid time off commensurate with tenure (includes vacation and sick time)
Six weeks of paid maternity leave along with two weeks of paid parental leave
Six paid holidays annually
Company
J.B. Hunt Transport Services, Inc.
J.B. Hunt specializes in freight shipping for customers of all sizes.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.7B2025-11-25Post Ipo Debt· $1.7B
1983-12-02IPO
Leadership Team
Shelley Simpson
President and Chief Executive Officer
Nick Hobbs
Chief Operating Officer
Recent News
2026-01-22
Arkansas Business — Business News, Real Estate, Law, Construction
2026-01-16
Company data provided by crunchbase