Guardian Protection · 11 hours ago
Full Time Customer Service Representative
Butler, Pennsylvania
Full-time, Part-time
Onsite
New Grad, Entry Level
0+ years expGuardian Protection is part of the Armstrong Group, a family-owned collection of diverse companies. They are seeking a Customer Service Representative who will resolve customer inquiries, handle billing issues, and promote sales while demonstrating strong communication and organizational skills.
Security & Investigations
Responsibilities
Resolve customer inquiries over the telephone
Proficient handling of billing inquiries, video product troubleshooting and sales opportunities
Accurately enter order information, including updating of customer accounts, telephone and contact numbers
Promote sales by explaining available services
Use provided training materials and job tools to quickly and accurately resolve customer issues
Other functions that may be assigned
Qualification
Required
High school diploma or general education degree (GED) is required
Basic computer skills are required; multitasking ability and typing skills are necessary for success
Ideal candidates have at least 6 months of experience in a customer service, retail or office environment
Strong communication skills; friendly attitude, active listener, articulate, self-assured and professional
Motivated and dependable person with strong work ethic and a high degree of integrity
Ability to quickly and effectively adapt to changes in the work environment
Coachable person who is eager to learn new skills and take on new responsibilities
Must have the ability to work flexible afternoon/evening weekday and/or weekend shifts
Benefits
Attractive Compensation package
Convenient, no-pay parking
Free Company services such as Internet, video, and telephone.
Discounted services from our affiliate companies
Company
Guardian Protection
Protecting homes and businesses since 1950, Guardian Protection is one of the nation's largest and most highly regarded security companies.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jason Bradley
Chief Operating Officer
Matthew Moriconi
Partnership Manager
Company data provided by crunchbase